Broker Relations Representative
Company: Applied General Agency
Location: Anaheim
Posted on: April 25, 2024
Job Description:
Integrity is one of the nation's leading independent
distributors of life, health and wealth insurance products. With a
strong insurtech focus, we embrace a broad and innovative approach
to serving agents and clients alike. Integrity is driven by a
singular purpose: to help people protect their health and wealth so
they can be ready for the good days ahead.Headquartered in Dallas,
Texas, Integrity is committed to meeting Americans wherever they
are - in person, over the phone or online. Integrity's employees
support hundreds of thousands of independent agents who serve the
needs of millions of clients nationwide. For more information,
visit -.Why Work HereWorking at Integrity flat-out rocks. Why?
Because we put people first - and we want you to thrive in a career
that you love. We're proud of our working environment and culture,
where we reward your hard work and support your strong values.
-Joining us means being part of a hyper-growth company with all
kinds of professional opportunities for those who are ready. -Are
you ready? -At Integrity, we start with competitive compensation
and just get better from there. -We love celebrating all your hard
work with fun and swag - and we love giving back! You can look
forward to friendly competitions and contests, as well as
activities that help raise money for charities in the communities
we serve.At Integrity, we include benefits that make work-life more
fun with more peace of mind for you. These benefits include but are
not limited to:
- Generous PTO and holiday schedule, with extra time off for
community service and your birthday
- Multiple health insurance plans to choose from -
- 401(k) with immediately vested employer matching -
- Integrity-paid HSA contributions for eligible health plans
- Employee ownership program after one year, which grants
meaningful ownership in Integrity's ongoing successJob Summary: -A
Broker Relations Representative I creates and maintains
professional relationships with new and existing agents through
strong interpersonal skills. Serves as the initial point of contact
for issue resolution, operational support and expertise through
prompt and professional telephone and electronic communication.
Takes ownership and action to handle general sales, compliance, and
application submission related inquiries. Provides agents
assistance with on-boarding, certifications, and systems training
including the use of available self-service tools for lead
ordering, co-op marketing, and material orders. Coordinates
resolutions with key business partners and internal departments,
and documents all communication and steps taken in a timely
manner.Job Responsibilities:
- Best-in-class customer service focused on finding a first call
resolution.
- Documenting and assisting with requests in an accurate and
timely manner.
- Meeting all inbound and outbound calling and ticket resolution
metrics. -
- Appropriate communication with other departments and business
partners to ensure optimal resolution timeframes.
- Medicare sales and compliance knowledge.
- Strict adherence to all HIPAA and PHI guidelines.
- Training and troubleshooting application submission
programs.
- Familiarity with agent contracting and certification
process.
- Commission inquiry research.
- Understanding of the AGA Leads, Co-Op and Marketing
programs.
- Walking agents through the use of various internal systems
including their online portal and utilization of self-service
options.Skills and Qualifications: -
- Strong telephonic and electronic communication skills and
etiquette.
- Computer literate and proficient in Microsoft Suite, Google
Suite and Outlook.
- Experience utilizing data entry and work-flow management
systems as well as internet-based call center applications.
- Comfortability in a paper-less, electronic document-based
environment.
- Advanced problem-solving skills, adaptability to changing
business environments, and the ability to appropriately prioritize
daily tasks and objectives.Preferred Experience and Requirements: -
- At least one year of experience in telephonic based or
in-person customer service.
- Experience in managed health care, Medicare, Life & Annuity or
ACA products preferred.
- Proficient knowledge of the English language required.
- Additional proficiency in Spanish, Chinese or Vietnamese
language preferred.
- Minimal travel required.Integrity Marketing Group, LLC is an
Equal Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, gender identity, national origin, disability,
veteran status, or any other characteristic protected by federal,
state, or local law. In addition, Integrity Marketing Group, LLC
will provide reasonable accommodations for qualified individuals
with disabilities.Integrity offers you the opportunity to start a
career in a family-like environment that is rewarding and cutting
edge. Why? Because we put our people first! At Integrity, you can
start a new career path at company you'll love, and we'll love you
back. We're proud of the work we do and the culture we've built,
where we celebrate your hard work and support you daily.Joining us
means being part of a hyper-growth company with tons of
professional opportunities for you to accelerate your career.
Integrity offers our people a competitive compensation package,
including benefits that make work more fun and give you and your
family peace of mind. -Integrity Marketing Group, LLC is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, gender identity, national origin, disability,
veteran status, or any other characteristic protected by federal,
state, or local law. In addition, Integrity Marketing Group, LLC
will provide reasonable accommodations for qualified individuals
with disabilities -PandoLogic. Category:Sales, Keywords:Sales
Representative, Location:Anaheim, CA-92807
Keywords: Applied General Agency, Anaheim , Broker Relations Representative, Sales , Anaheim, California
Didn't find what you're looking for? Search again!
Loading more jobs...