The purpose of a SALES COORDINATOR is to answer sales office
phones when sales staff is not available and respond to all sales
inquiries accurately, timely and in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Responsible for maintaining and updating sales files in Sales
-Coordination of all groups as contracted by the sales manager/DOS.
Contact and provide appropriate follow-up on all signed/contracted
business within five (5) working days. Determine and coordinate all
needs of the customer.
-Responsible for effectively communicating with the various
departments to ensure that the meeting and related functions are
executed to exceed the clients expectations.
-Maintains well documented, accurate, organized and up-to-date file
management in order to serve client and employer in the most
expedient, organized and knowledgeable manner.
-Maintains file history.
-Develops strong customer relationships through appropriate client
communication and the use of professional, courteous and ethical
-Work with sales personnel to achieve required sales team
Have current knowledge of hotel rates, strategies, discounts and
Assist with completing any required sales reports.
Maintains regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.