Specialist, Collections, Early Stage, I
Company: Carrington Mortgage Holdings
Location: Anaheim
Posted on: August 7, 2022
|
|
Job Description:
The Loan Counselor I counsels borrowers on methods for bringing
their loan current and/or exploring alternative solutions. This
level of Loan Counselor may need to escalate borrowers with loan
workout or loan modification needs to a higher level Loan
Counselor.What you'll do: Evaluates and helps determine the
borrower's ability to pay, and collects appropriate financial
information in a courteous and professional manner, striving for
first-call resolution and in compliance with all applicable
regulations. Counsels borrowers on their options through education
of alternative solutions. Contacts borrowers, utilizing an
automated dialing system (Aspect Dialer) for both inbound and
outbound calls and conducts manual outbound calls. May need to
escalate borrowers to a licensed Loss Mitigation associate for
specific workout details. Assist with loan servicing website
payments, denied access, password resets. You'll love this job if
you're: Tactful and Friendly. You're a charismatic person who takes
pride in great customer service. Agile and Resourceful. You
effortlessly shift gears and come up with workable solutions to
problems. Ambitious and Driven. You have a competitive spirit to be
#1, and love exceeding goals to achieve success. TYPICAL EDUCATION
AND EXPERIENCE: High school diploma or equivalent work experience.
Less than one (1) year collections experience in a customer
service/call center environment and /or loan servicing experience.
Experience in the Banking, Mortgage/Loan Servicing industries
preferred. WHAT DO WE OFFER? Competitive compensation with
incentive bonus plans Excellent benefits including Medical, Dental,
Vision, 401K, Short Term and Long Term Disability Insurance 10 days
of paid vacation in the first year, not including sick time or
floating holidays Access to several fitness, restaurant, retail
(and more!) discounts through our employee portal; Customized
training programs to help you advance in your career. Employee
referral bonuses so you'll get the opportunity to work with friends
(and get some extra cash in your pocket!). And a philanthropic
workforce that supports causes year-round through the Carrington
Charitable Foundation. EEO/AAP Employer FOUNDED IN 2003, Carrington
has evolved from a mortgage credit asset manager into a
vertically-integrated financial services company that covers
virtually every aspect of the single family residential real estate
transaction, including investment in U.S. real estate and mortgage
markets, loan origination and servicing, asset management and
property preservation, real estate sales and rental, and title and
escrow services. Carrington has built the infrastructure necessary
to maximize value during any market cycle.We are currently hiring
an Early Stage Collections Counselor, I for our office in
Westfield, IN.Consider Carrington Today!1600 S. Douglass Road,
Anaheim, CA (1600), 92806, US
Keywords: Carrington Mortgage Holdings, Anaheim , Specialist, Collections, Early Stage, I, Accounting, Auditing , Anaheim, California
Click
here to apply!
|