Receptionist
Company: Mercedes-Benz of Anaheim
Location: Anaheim
Posted on: May 16, 2022
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Job Description:
Job DescriptionJob Description:
The Receptionist is expected to: Afternoon and Evening Shifts
required Protect the legal, financial and moral well being of the
dealership; Ensure all calls and customers are greeted in a timely
and welcoming fashion to initiate positive visits; Accurately file
receipts and permits to maintain an accurate record keeping process
to ensure quick data retrieval; Be a teacher to support the efforts
of other employees to be successful; Seek ways to improve business
operations efficiencies and customer service. Primary Duties:
Ensure maximum productivity, customer service and cost control.
Achieve customer service satisfaction standards while facilitating
incoming calls and traffic. Effectively greets, communicates and
guides customers to appropriate departments for assistance.
Accurately review receipt of money and permits to ensure consistent
tracking methods are utilized. Reports to work on time and
maintains a reliable work schedule which fosters a dependable
environment for customers and team members. Effectively communicate
with and perform all job duties requested by management. Perform
all other job duties as requested by management. Operate with
integrity. Demand the highest ethical standards from self and
others Set an example of good attitude and professionalism,
including a neat, orderly and safe work environment. Communicate
and help resolve customer complaints and adjustments.
Job Requirement:Job Qualifications: High school diploma or the
equivalent, preferred. One year of reception experience in a retail
facility is desirable. Working knowledge of Outlook and Microsoft
Office applications. One year of customer service experience.
Professional communication skills. PHYSICAL REQUIREMENTS: Work
performed in a dealership administrative setting due to necessity
to welcome dealership customers and guests in person. While
performing the duties of this job, the employee is exposed to
weather conditions precedent at that time. Regularly required to
sit, stand, talk, hear, use hands and fingers and move about
facilities. Required to lift up to 10 pounds. Required vision
include the ability to adjust focus. Required to operate equipment
in a safe manner at all times. Perform other duties as required. To
perform the job successfully, an individual should demonstrate the
following competencies to perform the essential functions of this
position. Leadership- the individual demonstrates ethical and
followership behaviors which promotes our dealership standards
resulting in a cohesive and effective team. Compliance -- the
individual understands and adheres to all Company standards, state
and federal laws and regulations as well as product pricing
guidelines of all lenders, agencies or business partners. Customer
Service--the individual understands his/her role in providing
excellent customer service through the defined processes which
promote efficiencies, fairness and cost effectiveness.
Ethics/Integrity -- the individual represents tour dealership by
conducting his/her self in a professional and courteous business
manner that demonstrates integrity and avoids the actual or
perception of a conflict of interest. Oral Communication--the
individual clearly identifies and professionally expresses issues
in positive or negative situations. Planning/Organizing--the
individual prioritizes and plans work activities and uses time
efficiently. Quality--the individual demonstrates accuracy and
thoroughness and monitors own work to ensure quality.
Dependability--the individual is consistently at work and on time,
follows instructions, responds to management direction and solicits
feedback to improve performance. Safety and Security--the
individual observes safety and security procedures and uses
equipment and materials properly. Benefits Include: Our team
members enjoy a positive working environment with opportunities for
professional growth through training and advancement from within
the organization. Our team members also enjoy a comprehensive
benefits program including: Medical, Employee discounts on vehicle
purchases, parts and service Paid-time-off Comprehensive employee
recognition programs. Continued training through the manufacturer.
Opportunities for career advancement. When you join our
organization, you'll enjoy comprehensive training, competitive
compensation, and unparalleled benefits. Simply put, you'll
experience the best that a career in the automotive industry has to
offer. The above statements are intended to describe the general
nature and level of the work being performed by people assigned to
this work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
necessary. We are an Equal Opportunity Employer and a drug free
workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
Keywords: Mercedes-Benz of Anaheim, Anaheim , Receptionist, Administration, Clerical , Anaheim, California
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