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Housekeeping Manager

Company: Radisson Hotel Group
Location: Anaheim
Posted on: September 2, 2020

Job Description:

The Housekeeping Manager participate in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu's overall mission, vision values and strategies* Develops and implements strategies for achieving department goals* Participates in the implementation of marketing and sales strategies that support achievement of the hotel's goalsManages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened* Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals* Participates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate* Inspects rooms and public space areas continually* Determines appropriate staffing levels for forecasted business and schedules employees accordingly* Implements process for providing employees with customer service, technical and safety training on an ongoing basis* Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.* Supervises the operation (and/or outsourced relationship) with the laundry* Monitors assigned departments with compliance to safety standards* Coordinates room availability with the Front Office ManagerDevelops and implements strategies and practices which support employee engagement* Recruits and selects qualified candidates* Provides employees with the orientation and training needed to understand expectations and perform job responsibilities* Communicates performance expectations and provides employees with on-going feedback* Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialCreates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction* Performs other duties required to provide the service brand behavior and genuine hospitalityREQUIREMENTS:* Minimum one year in a supervisory or management housekeeping position required* High school diploma or GED required, bachelor degree preferred* Able to collaborate effectively with other hotel employees and managers to ensure teamwork* Must be able to work a flexible schedule to include days, evening, weekends, and holidays* Ability to speak and read both English and Spanish preferred* Strong mathematical skills* Strong organizational skills* Able to work a variable schedulePHYSICAL DEMANDS* May need to sit or stand for long periods of time* Proper lifting techniques required* Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently* Ability to lift, carry, push, pull or otherwise move objects* Ability to use various equipment such as vacuum cleaners and buffers

Keywords: Radisson Hotel Group, Anaheim , Housekeeping Manager, Executive , Anaheim, California

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