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Director IT Infrastructure

Company: Northgate Gonzalez Markets, Inc.
Location: Anaheim
Posted on: January 9, 2021

Job Description:

Our first store opened on January 2nd, 1980 in Anaheim CA and since then we have grown to 41 stores in four counties: Los Angeles, Orange, San Diego and Riverside. We offer our customers a full service supermarket with a large meat department, bakery, tortilleria and prepared foods in addition to a sizeable section of domestic and imported Latin American grocery goods to provide a Mexican homeland experience. We are always looking for great people to join as a member of the Northgate Family. We look for enthusiastic people with the potential and desire to grow with us. We strive to create a great work environment that is positive and fun; where people have meaningful work, where individuals have a sense of belonging and feel appreciated, valued and secure. If you are passionate about food, are customer focused, team oriented, and want to be a part of our family, we invite you to apply! We offer opportunities for growth, 10% discount for you and one other family member in your household for most purchases made at Northgate and flexible schedules. To learn more, please visit www.northgatemarket.com.JOB SUMMARY:This is the highest role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organization. The head of I&O is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise.The head of I&O brings current knowledge and future vision for transforming the I&O function including its strategy, service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Sets the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
  • Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan.
  • Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
  • Collaborates with the Head of Information Security to ensure I&O embrace and apply security strategy.
  • Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
  • Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
  • Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
  • Provides strategic direction and oversight for the full life cycle of design, development, operation and support of IT systems.
  • Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
  • Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand.
  • Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other business areas (e.g., through Agile and DevOps).
  • Drives the adoption of (and commitment towards) service improvements.
  • Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics.POSITION REQUIREMENTS AND CONDITIONS:Experience
    • B.S. degree in Computer Science, Information Systems, or equivalent work experience.
      • Ten or more years of experience in IT or business/industry
      • Three or more years of leadership responsibilities, including strategy, budgeting and staffing
      • Demonstrated experience of influencing key stakeholders across the organization and within complex contexts
      • Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale.Knowledge/Skills
        • Exceptional leadership skills, with the ability to develop and communicate an I&O's vision that inspires and motivates staff and aligns with the IT and business strategy
        • Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
        • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
        • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
        • Ability to build consensus, making decisions based on many variables, and gain support for major initiatives.
        • Strong sense of self, ethics and effort, as well as the willingness to go the extra mile to achieve important goals.
        • Ability to develop staff including coaching, mentoring and performance management
        • Expertise in budget planning and financial management, preferably with showback and/or chargeback models
        • Deep understanding of current and emerging I&O's technologies and practices, and how other enterprises are employing them
        • Knowledgeable in how to apply I&O's capabilities to achieve regulatory or statutory compliance requirements.
        • Expertise in establishing and improving DevOps, as well as other working practices (e.g., ITIL).
        • Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
        • Experienced in leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's target operating model.
        • Experience of developing governance practices to track and measure the quality of services, and maintain service improvement plans.
        • Strong third-party management skills, working closely with sourcing and vendor managers.
        • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O's workforce.
        • Must be a high-energy manager able to delegate and mentor effectively, and roll up their sleeves as needed to achieve results and/or demonstrate effective behavior.
        • Effective understanding of Microsoft technology stack systems configuration and management (Windows Server, Active Directory, Exchange, SQL Server, SCCM, etc.).
        • Comfortable in a fast-pace environment, working across multiple projects simultaneously.Physical Demands and ConditionsThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
          • While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
          • The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
          • The employee must occasionally exert or lift up to 20 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
          • Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
          • The job requires the ability to travel.
          • The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet. IMPORTANT DISCLAIMER NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.Northgate Markets is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Northgate Markets will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment and Housing Act (Ban the Box Law).

Keywords: Northgate Gonzalez Markets, Inc., Anaheim , Director IT Infrastructure, Executive , Anaheim, California

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