Convention Service Manager
Company: DoubleTree Suites by Hilton Hotel Anaheim Resort -
Location: Anaheim
Posted on: May 4, 2022
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Job Description:
Job description
The Convention Services Manager's objective is to ensure the
highest quality of guest satisfaction during their function/stay at
the hotel.
PRIORITY RESPONSIBILITIES:
Assist sales managers in blocking function space, site inspections
(as needed), and any area related to food and beverage
operations.
-Assist Catering in booking catering programs, inquiries, etc.
-Maintain account files once booking is confirmed by client with
definite contracts and other pertinent information. Establish
rapport with client as soon as definite account file is transferred
from the Sales Manager to the CS Manager.
-Trace and follow up on contracts for deposits, rooming lists,
convention detail and any other special instructions.
-Work with clients in order to obtain all final booking details,
i.e. food & beverage, room set-ups, audio visual requirements,
complete rooming list and guest agenda during booking dates. Also
responsible for effectively communicating all hotel policies,
procedures and charges in regards to services being provided to the
client.
-Detail all Sales Department bookings that make use of hotel's
banquet space and/or guestrooms. Complete and distribute banquet
event orders and group resumes to hotel departments before group's
arrival.
ADDITIONAL RESPONSIBILITIES:
Review tentative Delphi Booking Recap to confirm that all banquet
space required by group has been properly blocked in Delphi, all
functions have been assigned appropriate meeting rooms, maximizing
all banquet space available. Review room rental pricing and any
special concessions.
-A tentative Delphi Booking Recap must be initialed and dated by CS
Manager to confirm accuracy of blocked space. Any inaccuracies
should be corrected immediately and discussed with Sales
Manager.
-Work closely with the reservations department in regard to
completing all services necessary for guest room blocks. Act as
liaison between all departments to communicate pertinent
information to ensure success of group's stay.
-Arrange for billing required by client, i.e. direct billing, cash
due 72 hours prior, credit card guarantee, while maintaining hotel
policies and procedures determined by the accounting
department.
Up sell Food & Beverage items for contracted meal functions, and/or
up sell additional meal functions not outlined in contract.
-Arrange and conduct a pre-convention meeting with all departments
of the hotel, inviting the client, if necessary, to discuss all of
the groups' arrangements and special requests.
-Attend Banquet Event Order Meeting with appropriate departments
and staff.
-Attend Food & Beverage Meetings with appropriate departments and
staff.
-Work varying schedules when required, including late nights and/or
weekend duty.
-Prepare a post-convention report that includes the final room pick
up, any pertinent information regarding sleeping rooms, total food
and beverage revenues, and notes to be used for future reference if
and when the group would like to rebook.
-Any other duties or responsibilities as may be assigned
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the knowledge, skills and abilities
needed to explain and demonstrate that he or she can perform the
essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and
abilities.
Ability to know when to work additional hours outside of regular
business hours to better serve the external and internal
client.
-Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
conflicts.
-Ability to work flexible schedule, as well as being able to work
shift standing on feet and walking throughout hotel or sitting for
long periods of time.
-Ability to read, listen and communicate effectively in English,
both verbally and in writing.
-Effective communication between all hotel departments regarding
pertinent booking information to ensure professional guest
servicing.
-Knowledge of lighting and sound equipment and usage
-Ability to utilize a computer system
PHYSICAL REQUIREMENTS:
Ongoing sitting, standing, and walking. Ability to lift, grasp,
carry and/or push up to 20 pounds.
EDUCATION STANDARDS:
Education:
Any combination of education, training or experience equivalent to
graduation from High School or any other combination of education
training or experience that provides the required knowledge, skills
and abilities. High School diploma required. Four year college
degree preferred.
Experience:
Minimum of 2 years preferred in the capacities of catering and/or
convention services in the hotel industry. Prefer experience in
Delphi FDC
Keywords: DoubleTree Suites by Hilton Hotel Anaheim Resort -, Anaheim , Convention Service Manager, Executive , Anaheim, California
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