-A tentative Delphi Booking Recap must be initialed and dated by CS
Manager to confirm accuracy of blocked space. Any inaccuracies
should be corrected immediately and discussed with Sales
-Work closely with the reservations department in regard to
completing all services necessary for guest room blocks. Act as
liaison between all departments to communicate pertinent
information to ensure success of group's stay.
-Arrange for billing required by client, i.e. direct billing, cash
due 72 hours prior, credit card guarantee, while maintaining hotel
policies and procedures determined by the accounting
Up sell Food & Beverage items for contracted meal functions, and/or
up sell additional meal functions not outlined in contract.
-Arrange and conduct a pre-convention meeting with all departments
of the hotel, inviting the client, if necessary, to discuss all of
the groups' arrangements and special requests.
-Attend Banquet Event Order Meeting with appropriate departments
-Attend Food & Beverage Meetings with appropriate departments and
-Work varying schedules when required, including late nights and/or
-Prepare a post-convention report that includes the final room pick
up, any pertinent information regarding sleeping rooms, total food
and beverage revenues, and notes to be used for future reference if
and when the group would like to rebook.
-Any other duties or responsibilities as may be assigned
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the knowledge, skills and abilities
needed to explain and demonstrate that he or she can perform the
essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and
Ability to know when to work additional hours outside of regular
business hours to better serve the external and internal
-Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
-Ability to work flexible schedule, as well as being able to work
shift standing on feet and walking throughout hotel or sitting for
long periods of time.
-Ability to read, listen and communicate effectively in English,
both verbally and in writing.
-Effective communication between all hotel departments regarding
pertinent booking information to ensure professional guest
-Knowledge of lighting and sound equipment and usage
-Ability to utilize a computer system
Ongoing sitting, standing, and walking. Ability to lift, grasp,
carry and/or push up to 20 pounds.
Any combination of education, training or experience equivalent to
graduation from High School or any other combination of education
training or experience that provides the required knowledge, skills
and abilities. High School diploma required. Four year college
Minimum of 2 years preferred in the capacities of catering and/or
convention services in the hotel industry. Prefer experience in