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Customer Service Manager

Company: Rentex Audio Visual & Computer Rentals
Location: Anaheim
Posted on: May 8, 2022

Job Description:

Job Description CUSTOMER SERVICE MANAGER --- Bensenville, IL Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge? Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry Duties/Responsibilities: Provide excellent customer service to external and internal clients. Maintain clear communication with customers and co-workers. Effectively manage a high volume of incoming calls and emails. Work well with other departments and cross-functional teams. Consistently improve knowledge of Rentex rental inventory through self-study and internal training. Remain current with trends and initiatives within the audio visual & computer rental industry. About you Ability to prioritize tasks and manage customer expectations. React to changes and handle customer concerns in a professional manner. Have an energetic personality with the ability to adapt and learn quickly. Be able to work as part of a team. Have good written and verbal communication skills. Have good knowledge of Microsoft Word & Microsoft Excel. Possess 3 years of AV experience (preferably in the live event environment). General all-around knowledge of audio, video, lighting, and computer equipment. Preferred Education and Experience Minimum high school diploma or GED. Some college helpful. At least 3-- years of experience in audio visual, event production, or a related field Selection Procedure: Phone or virtual interview followed by an in-person Interview All job offers are contingent upon satisfactory background check results All qualified applicants will be contacted regarding next steps in the hiring process Benefits At Rentex, Inc. we offer a total competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in ten cities (and growing) the opportunities are vast. Company Description Rentex is one of the largest and most trusted wholesale providers of audio visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them. We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. Same day delivery is available to most major cities from one of our 10 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.

Keywords: Rentex Audio Visual & Computer Rentals, Anaheim , Customer Service Manager, Executive , Anaheim, California

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