Training Manager

Company: Cofiroute USA LLC
Location: Anaheim
Posted on: May 15, 2022

Job Description:

Job Description Cofiroute USA is an American Company which is owned by VINCI, a global leader in highway development, tolling, operations, and consulting. We strive to provide advanced tolling and mobility services and solutions to the transportation industry. Our mission is to help our customers achieve all electronic toll collection, traffic operations and customer service excellence through world---class operations management and strategic consulting services and innovative software solutions. Cofiroute USA is under contract to the Orange County Transportation Authority ("OCTA") and Riverside County Transportation Commission ("RCTC") to provide turnkey operation of the 91 Express Lanes toll facility. Cofiroute also provides Pay By Mail processing, collections, and customer services on five motorways and expressways in Texas. We focus on maintaining a positive quality of life and work balance for all employees. Our ultimate goal is to provide such an environment in which you will enjoy coming into work daily We recognize talent, effort and dedication and we reward these distinctive qualities. SUMMARY As a Training Manager, you will lead strategic design and delivery of training for multiple projects. With strategy, innovation, and team leadership as priorities, you are expected to work solo or with others to create and facilitate training content. You will measure success, align with business metrics, and influence change. A future-focused mindset and experience with change management will be essential to your success. Excellent partnership and execution skills are important. You have high-level project management and organization to lead important programs and use your team, peers, and partners to achieve results. Experience with technology and a background in training are important for this role DUTIES/RESPONSIBILITIES Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty. Manage, deliver, design, develop and maintaining training programs Confer and coordinate with management to identify training needs and mapping out of development plans, programs for teams and individuals. Trains and coaches--- managers, supervisors and others involved in employee development efforts. Responsible for the, coordination, scheduling, and tracking of all training courses related to new hire, new features/procedure, refresher and coaching. Coordinate with management to create and administer effective training programs, modules and materials so staff are efficient in their job responsibilities and empowered to perform their job. Periodically evaluate the effectiveness of the program to ensure continued success. Identify specific training needs to achieve a high quality of service and employ best practices to achieve consistency throughout the team. Assist department managers with administration of knowledge assessments and monitoring to strengthen staff---s core competency. Conduct on-boarding training Conduct department training QUALIFICATIONS Excellent customer service and interpersonal skills. Excellent verbal, written and presentation skills. Excellent attendance and punctuality. Working knowledge of MS Office (Word, Excel, Outlook, and PowerPoint). Ability to multi-task and meet deadlines. Maintain a professional appearance and demeanor. Ability to work independently on assigned tasks, as well as to accept direction on given assignments. Must be able to interact and communicate with individuals at all levels of the organization. Excellent phone etiquette Excellent written and verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our clients Be extremely detail---orientated, efficient and possess superior written and verbal communication skills Have compassion and empathy for customer situations and excellent listening skills. Have excellent customer service skills with the ability to build and maintain customer relationships Be energetic, self---motivated and quick---thinking Must be able to organize and write correspondence and memos in a logical/methodical manner Ability to effectively present information to customers, clients and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs Ability to handle difficult customers or situations Ability to work varied shifts. Travel is required. Most travel will be between orange and riverside county. EDUCATION/EXPERIENCE High school diploma or equivalent. Minimum 2 years of training At least five (5) years--- experience in customer service, responsible for providing assessments, planning, developing, delivering and evaluating employee training COMPANY BENEFITS We offer a comprehensive benefits package designed to help our employees meet their responsibilities at home and at work, and to improve their quality of life. Depending on your employment status you may be eligible for all or some of the benefits offered. Medical, Dental and Vision Insurance after 30 days of employment Company paid Basic Life, AD&D, Short Term & Long Term Disability 401(k) Retirement Plan with company matching Paid Vacation, Sick and Holiday pay Employee Assistance Program Flexible Spending Account Plan Tuition Reimbursement Program

Keywords: Cofiroute USA LLC, Anaheim , Training Manager, Executive , Anaheim, California