Senior Manager of Technology
Company: Planned Parenthood of Orange and San Bernardino Co
Location: Anaheim
Posted on: June 22, 2022
Job Description:
OverviewPlanned Parenthood of Orange and San Bernardino Counties
has a full-time opportunity for a Senior Manager of Technology in
Anaheim, CA.Seeking Senior-level Systems/Network Engineers pursuing
manager role.The primary role of this hands-on manager position is
to architect and manage PPOSBC technical infrastructure in order to
maintain a secure and stable systems environment. This includes
multiple technical platforms, voice services, computing, storage
and connectivity across multiple locations. This role will also the
lead the development of technical systems and services to ensure
that this infrastructure is in direct alignment with the goals of
the organization and its strategic plan. In this capacity, this
role will be instrumental in both the creative and practical
application of technology to meet these goals.This role will manage
and be a contributing member of the Systems team, ensuring that
appropriate technical and customer service standards and practices
are observed. Maintain relationships with customer base as the
representative of IT Support. Manage request queue, escalation path
and assignment to other technical resources. Participate in project
meetings as the technical representative of the IT department.
Responsible for leading the Systems team to be flexible and
adaptable in meeting the changing needs of the agency. Accountable
for, motivating, and providing guidance to Help Desk staff by
serving as an active member on the Systems team; acting as the
central point of contact for more complex escalated tasks along
with investigating and resolving issues as a working manager.We Are
Proud To Offer a Range Of Plans That Help Protect You In The Case
Of Illness Or Injury IncludingAt PPOSBC, we understand the
importance of a well-rounded benefits program and are dedicated to
providing you with unique benefits that meet the needs of you and
your family.
- A competitive benefits package including medical, dental, and
vision coverage for you and eligible dependents, life insurance,
and long term disability.
- Benefits coverage starts after one full month of
employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career
site at www.pposbccareers.org Responsibilities Essential Functions:
Essential functions encompass the required tasks, duties and
responsibilities performed as part of the job and the reason the
job exists.
- Manage the agency's information and communication systems
(computer, telephone and any other communication strategies) -
viewed as an essential support function for all business and
mission-critical functions. Responsible for security and
development of all infrastructure components, which includes
networking, voice systems, end-point devices, as well as computer
and storage resources.
- Assure appropriate training and support to all system
users.
- Plan, manage and validate appropriate back-up and systems
recovery strategies consistent with budget and agency goals.
- Assure appropriate system security, including appropriate user
access control.
- Assure system hardware performance, including maintenance
strategies and external vendor relationships.
- Maximize effective and mission-relevant utilization of system
software/information management capabilities and related
agency-wide staff training.
- Identify and propose appropriate hardware and software
enhancements that advance agency mission and strategies.
- Work with relevant departments to streamline mission-critical
information systems.
- Identify opportunities and propose strategies to increase
business effectiveness through system upgrade, change or
enhancement and lead implementation of system changes.
- Manage outsourced contractors and vendors.
- Develop and maintain enterprise computing standards and
policies.
- Support annual planning, budgeting, and monitoring to ensure
both operational plan and budgets are in line.
- Use information and system analysis to propose and support
business process improvements.
- Supervise, train, motivate and develop information systems
staff.
- Initiate and implement cost efficient and effective utilization
of existing and new technologies.
- Responsible for assuring users are provided efficient and
timely first and second level support during business hours
including weekends.
- Performs staff scheduling to ensure Systems team coverage
during normal business hours and on-call support as required.
- Manage process for communicating outage/emergency activities to
the organization.
- Survey and respond to staff satisfaction surveys ensuring high
level of service response to the organization.
- Help direct the flow of help requests through triaging by type
and severity, as well has identifying issues requiring escalation.
Act as the escalation manager for the service desk.Non-Essential
Functions
- Other duties as assigned Qualifications Minimum Education:
- Bachelor Degree in Computer Science preferred or equivalent
work experience. Minimum Hands-on Work Experience
- Four or more years' experience in managing and securing Local
Area Networks and Wide Area Networks with Cisco, Meraki, Aruba and
Palo Alto experience a plus.
- Expertise Active Directory
- Expertise VMWare
- Expertise in Citrix VDI
- SAN/NAS/Storage administration with Pure Storage,
Kaminario/Silk Storage experience a plus.
- Experience with back up solutions. VEEAM a plus.
- VOIP/Telecommunications experience.
- Demonstrated ability to conceive and guide a change initiative
involving improved technological systems along with improved
practices and people skills.
- Four or more years' experience implementing, managing, and
supporting MS back office suites including, but not limited to MS
Exchange Server, MS Windows, MS SQL Server. Supervisory Experience
- Two or more years' experience in supervising IT staff.
- Demonstrated ability as an effective leader including coaching
and team-building skills.
- Good managerial skills, which require the ability to
effectively manage administrative functions for the
Department.
- Strong written, verbal and interpersonal skills.
- Budgeting experience.
- Excellent strategic planning skills.
- Must be self-motivated and have the ability to work without
direct supervision. Disclosures All employees are required to be
fully vaccinated and received a booster for COVID-19 unless a
reasonable accommodation is approved for a medical/disability or
religious exemption.Planned Parenthood/Orange and San Bernardino
Counties is an equal opportunity employer. Applicants will receive
consideration for employment without regard to race, color,
ancestry, national origin, religion, creed, equal pay, age,
disability, sex, gender, sexual orientation, gender identity,
gender expression, medical condition, genetic information, marital
status, military, veteran status or any other federal or state
protected class. We are committed to building and maintaining an
inclusive workplace that values diversity, equity, and
inclusion.
Keywords: Planned Parenthood of Orange and San Bernardino Co, Anaheim , Senior Manager of Technology, Executive , Anaheim, California
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