Senior Manager of Technology
Company: Planned Parenthood of Orange and San Bernardino Co
Location: Anaheim
Posted on: August 6, 2022
Job Description:
Overview
Planned Parenthood of Orange and San Bernardino Counties has a
full-time opportunity for a Senior Manager of Technology in
Anaheim, CA.
Seeking Senior-level Systems/Network Engineers pursuing manager
role.
The primary role of this hands-on manager position is to architect
and manage PPOSBC technical infrastructure in order to maintain a
secure and stable systems environment. This includes multiple
technical platforms, voice services, computing, storage and
connectivity across multiple locations. This role will also the
lead the development of technical systems and services to ensure
that this infrastructure is in direct alignment with the goals of
the organization and its strategic plan. In this capacity, this
role will be instrumental in both the creative and practical
application of technology to meet these goals.
This role will manage and be a contributing member of the Systems
team, ensuring that appropriate technical and customer service
standards and practices are observed. Maintain relationships with
customer base as the representative of IT Support. Manage request
queue, escalation path and assignment to other technical resources.
Participate in project meetings as the technical representative of
the IT department. Responsible for leading the Systems team to be
flexible and adaptable in meeting the changing needs of the agency.
Accountable for, motivating, and providing guidance to Help Desk
staff by serving as an active member on the Systems team; acting as
the central point of contact for more complex escalated tasks along
with investigating and resolving issues as a working manager.
We Are Proud To Offer a Range Of Plans That Help Protect You In The
Case Of Illness Or Injury Including
At PPOSBC, we understand the importance of a well-rounded benefits
program and are dedicated to providing you with unique benefits
that meet the needs of you and your family.
- A competitive benefits package including medical, dental, and
vision coverage for you and eligible dependents, life insurance,
and long term disability.
- Benefits coverage starts after one full month of
employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career
site at www.pposbccareers.org
Responsibilities
Essential Functions: Essential functions encompass the required
tasks, duties and responsibilities performed as part of the job and
the reason the job exists.
- Manage the agency's information and communication systems
(computer, telephone and any other communication strategies) -
viewed as an essential support function for all business and
mission-critical functions. Responsible for security and
development of all infrastructure components, which includes
networking, voice systems, end-point devices, as well as computer
and storage resources.
- Assure appropriate training and support to all system
users.
- Plan, manage and validate appropriate back-up and systems
recovery strategies consistent with budget and agency goals.
- Assure appropriate system security, including appropriate user
access control.
- Assure system hardware performance, including maintenance
strategies and external vendor relationships.
- Maximize effective and mission-relevant utilization of system
software/information management capabilities and related
agency-wide staff training.
- Identify and propose appropriate hardware and software
enhancements that advance agency mission and strategies.
- Work with relevant departments to streamline mission-critical
information systems.
- Identify opportunities and propose strategies to increase
business effectiveness through system upgrade, change or
enhancement and lead implementation of system changes.
- Manage outsourced contractors and vendors.
- Develop and maintain enterprise computing standards and
policies.
- Support annual planning, budgeting, and monitoring to ensure
both operational plan and budgets are in line.
- Use information and system analysis to propose and support
business process improvements.
- Supervise, train, motivate and develop information systems
staff.
- Initiate and implement cost efficient and effective utilization
of existing and new technologies.
- Responsible for assuring users are provided efficient and
timely first and second level support during business hours
including weekends.
- Performs staff scheduling to ensure Systems team coverage
during normal business hours and on-call support as required.
- Manage process for communicating outage/emergency activities to
the organization.
- Survey and respond to staff satisfaction surveys ensuring high
level of service response to the organization.
- Help direct the flow of help requests through triaging by type
and severity, as well has identifying issues requiring escalation.
Act as the escalation manager for the service desk.
Non-Essential Functions
- Other duties as assigned
Qualifications
Minimum Education:
- Bachelor Degree in Computer Science preferred or equivalent
work experience.
Minimum Hands-on Work Experience
- Four or more years' experience in managing and securing Local
Area Networks and Wide Area Networks with Cisco, Meraki, Aruba and
Palo Alto experience a plus.
- Expertise Active Directory
- Expertise VMWare
- Expertise in Citrix VDI
- SAN/NAS/Storage administration with Pure Storage,
Kaminario/Silk Storage experience a plus.
- Experience with back up solutions. VEEAM a plus.
- VOIP/Telecommunications experience.
- Demonstrated ability to conceive and guide a change initiative
involving improved technological systems along with improved
practices and people skills.
- Four or more years' experience implementing, managing, and
supporting MS back office suites including, but not limited to MS
Exchange Server, MS Windows, MS SQL Server.
Supervisory Experience
- Two or more years' experience in supervising IT staff.
- Demonstrated ability as an effective leader including coaching
and team-building skills.
- Good managerial skills, which require the ability to
effectively manage administrative functions for the
Department.
- Strong written, verbal and interpersonal skills.
- Budgeting experience.
- Excellent strategic planning skills.
- Must be self-motivated and have the ability to work without
direct supervision.
Disclosures
All employees are required to be fully vaccinated and received a
booster for COVID-19 unless a reasonable accommodation is approved
for a medical/disability or religious exemption.
Planned Parenthood/Orange and San Bernardino Counties is an equal
opportunity employer. Applicants will receive consideration for
employment without regard to race, color, ancestry, national
origin, religion, creed, equal pay, age, disability, sex, gender,
sexual orientation, gender identity, gender expression, medical
condition, genetic information, marital status, military, veteran
status or any other federal or state protected class. We are
committed to building and maintaining an inclusive workplace that
values diversity, equity, and inclusion.
Keywords: Planned Parenthood of Orange and San Bernardino Co, Anaheim , Senior Manager of Technology, Executive , Anaheim, California
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