Sales Manager
Company: DoubleTree Suites by Hilton Hotel Anaheim Resort -
Location: Anaheim
Posted on: September 23, 2022
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Job Description:
OBJECTIVE:
The Senior Sales Manager's objective is to solicit group business
in the interest of maximizing guestroom and food and beverage
revenues for the hotel in the market designated.
PRIORITY RESPONSIBILITIES:
-35% Solicit Group Business (per DOSM) to achieve or exceed annual
guestroom and food and beverage revenue goals.
-35% Conduct in-person sales and phone calls through account
development and maintenance to achieve or exceed sales goals.
-15% Conduct site inspections and/or lunch with prospective
clients.
-10% Coordinate and financially manage sales trips, conventions,
tradeshows to develop lead sources, rapport with clients, and build
client base.
-5% Maintain active membership in industry-related organizations
and attend monthly meetings to develop relationships and network
with prospective clients.
ADDITIONAL RESPONSIBILITIES:
-Contact by phone or in person, clients with hotel business
potential and to keep accurate records of all sales calls.
-Handle all aspects of sales groups from AVCB and Hilton National
Sales' leads. Develop and maintain customer base in defined
markets.
-Target past business and groups for rebooking.
-Prepare proposals and contracts for group business.
-All proposals and contracts should be initialed and approved by
DOSM before sending to any clients. Coordinate with the DOSM any
special group rates or other special requests.
-Enter booking information into Delphi to furnish information to
proper departments. Set trace dates for all new and existing
accounts for follow-up, solicitation, etc. Enter all notes
pertaining to an account or booking into Delphi activities.
-Turn over definite group files to Convention Services Manager. Be
sure all necessary information is included in file and is correct;
signed contract, definite Delphi booking, billing information,
reservations method, and any other pertinent information necessary
for CS Manager to service and detail the group.
- Coordinate with all departments of hotel to ensure exceptional
service to clients during/after booking process. Maintain contact
and follow up with existing accounts to ensure customer
satisfaction.
-Run Delphi reports to track booking productivity, calls and
activity notes. Compare reports with goals.
-Compile quarterly action plans to streamline focus throughout the
year and achieve annual guestroom revenue goal.
-Attend all scheduled meetings as deemed necessary by DOSM.
-Any other duties, projects, or responsibilities as may be
assigned
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the knowledge, skills and abilities
needed to explain and demonstrate that he or she can perform the
essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and
abilities.
-Ability to work flexible schedule or work additional hours outside
of regular business hours to better serve the external and internal
client.
-Strong ability to handle multiple tasks simultaneously.
-Strong prospecting and contract negotiation skills required.
-Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
conflicts.
-Ability to read, listen and communicate effectively in English,
both verbally and in writing.
-Effective communication between all hotel departments regarding
pertinent booking information to ensure professional guest
servicing.
-Ability to utilize a computer system
-Ability to travel throughout the United States and
International.
Keywords: DoubleTree Suites by Hilton Hotel Anaheim Resort -, Anaheim , Sales Manager, Executive , Anaheim, California
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