Senior Quality Manager
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a Senior Quality Program Manager to
lead quality initiatives related to dispute handling.
Key Responsibilities
Own and enhance the quality program for dispute handling, ensuring
audit accuracy and performance metrics
Provide insights and reporting on QA operational performance,
identifying areas for improvement
Collaborate with stakeholders to drive continuous improvement and
represent quality performance to leadership
Required Qualifications
Experience with Quality Management Systems and regulatory
requirements for dispute handling
Background in dispute operations or dispute QA
Familiarity with speech analytics platforms and multi-channel QA
scorecard design
Proven track record of delivering data-focused continuous
improvement
Experience in a fast-growing, global contact center environment
Keywords: VirtualVocations, Anaheim , Senior Quality Manager, Executive , Vista, California
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