Clinic Patient Care Coordinator
Posted on: May 4, 2021
There are 2 openings and both are short term 2 month contracts
available in Anaheim California
- Enters new patient demographics and updates established patient
information, as necessary, in EHR to maintain accurate patient
medical records. Obtains both new and established patient insurance
information including eligibility and authorization necessary for
patient scheduling and billing purposes. Schedules patient
appointments pursuant to the group's scheduling policies and
procedures. Provides detail patient educations/instructions as
directed and in conjunction with the group physicians, and other
clinical staff. Requests pertinent medical records in relates to
scheduled appointments in a timely manner.
- Promptly answers and responds all calls in a professional
manner. Takes accurate messages, ensures that messages are
delivered to appropriate person/department. Conveys urgent and
relevant patient care information to other members of the health
care team in a timely manner. Documents all telephone contacts into
EHR system in accordance to the group's policies and procedures.
Acts as a liaison between patients, referring and treating
physicians, staff, hospitals and others involved in patient care.
Identifies patients' important needs, answers to their questions,
and assists with informed patient decisions that may arise prior
and/or post office visits appointment time. Provides patient
practical resources and offers emotional support and understanding
throughout patient care coordination process. Maintain quality
- Monitors the assigned physicians' schedules closely and
documents patient "no show" and "cancellations" in EHR. Follows the
directions from the senior management of Clinical Operations, and
Medical Directors on reviewing and correcting scheduling issues
when they arise. Interacts with involved clinical team members to
expedite and facilitate scheduling. Assists the front office when
time permits. Demonstrates flexibility with work schedule and work
assignments, including floating to other medical offices.
Participate & schedule in Annual Wellness and Health Assessment
Projects and disease management programs (DM, etc.). Assist and
support the implementing of AWV home visits, Saturday clinics, and
mobile clinic.--QualificationsMinimum Education:--General
Education/High School Diploma required. College Courses and/or
associate degree in healthcare administration preferred.Minimum
Experience:--Three to five (3-5) years of health care
management/administration experience in customer service, call
center, scheduling and patient care coordination required.
Keywords: VincentBenjamin, Anaheim , Clinic Patient Care Coordinator, Healthcare , Anaheim, California
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