Concierge
Company: Radisson Blu Anaheim
Location: Anaheim
Posted on: November 16, 2021
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Job Description:
With eight individual brands and more than 1,500 hotels
internationally, Radisson Hotel Group Americas is one of the
largest, most dynamic hotel groups in the world. Our portfolio
includes Radisson Collection, Radisson Individuals, Radisson Blu,
Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and
Country Inn & Suites by Radisson.
At the heart of Radisson Hotel Group is our brand promise, Every
Moment Matters . More than our signature, it is simply how we do
business and who awe are at the core. We strive to provided a
meaningful employment experience with a focus on developing our
team's talents because we believe our people are the center of our
success. Your next opportunity starts here. Join a team of moment
makers today!
Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale
hospitality. Stunning world class design and service.
Key Responsibilities
-Greeting guests in a warm, friendly, and professional manner
-Solid familiarity with all hotel facilities, room types, food and
beverage outlets, recreational activities, and emergency
procedures
-Create memorable experiences by personalizing all guest requests,
enthusiastically sharing knowledge of surrounding area with a
storyteller's flair.
-Expert knowledge of local dining, shopping, entertainment
offerings, attractions, special events, and city landmarks
-Solve problems by thinking outside the box and operating with
minimal supervision in order to achieve 100% Guest Satisfaction
-Develop relationships with surrounding establishments to be able
to provide the highest level of guest service
-Serving each guest on a one-to-one basis with the utmost courtesy,
enthusiasm, and passion
-Work directly with the Guest Experience Manager to develop and
implement the hotel VIP program - paying special attention to
high-level VIPs to ensure all special requests are in order prior
to arrival
-Prepare and deliver amenities for special occasions, special
packages, VIPs, etc.
-Willingness and desire to seek out opportunities to WOW our guests
by going above and beyond on a daily basis
Requirements/Skills
-Ability to effectively deal with internal and external guests with
a high level of patience, tact, and diplomacy.
-Ability to suggest a wide variety of attractions for guest
entertainment, as well as the ability to give accurate and clear
directions.
-Basic mathematical and calculator skills to prepare simple
calculations without error.
-Ability to accurately access and input information using the
hotel's computer system.
-Ability to work a flexible schedule, including weekends and
holidays
-Minimum two years of experience as a Concierge in a full service
hotel or equivalent experience in an upper upscale environment.
Physical Demands
-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Radisson Blu Anaheim, Anaheim , Concierge, Hospitality & Tourism , Anaheim, California
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