Customer Service Representative
Company: Pure Hockey
Location: Anaheim
Posted on: May 4, 2022
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Job Description:
Description:
Location: Anaheim, CA (on-site)Pure Hockey is the largest retailer
of hockey equipment with over 55 locations and e-commerce business.
The cusotmer service representative acts as the liaison between our
company and its current and potential customers. The successful
candidate will be able to accept ownership for effectively
manipulating customer issues, complaints and inquiries, while
keeping customer satisfaction at the core of every decision and
behavior. We strive to provide solutions for our customers and to
build lasting relationships with them as well.Responsibilities--
Manage inbound calls, customer emails, and live chat in a timely
manner.-- Provide customer service support to our retail store
management teams and customers.-- Identify customers' needs,
clarify information, research every issue and provide solutions
and/or alternatives.-- Build sustainable relationships and engage
customers by going the extra mile.-- Maintain a balance between
company policy and customer benefit in decision making. Handles
issues in the best interest of both customer and company.--
Continuously evaluate and identify opportunities to drive process
improvements that positively impact the customer's experience.--
Process returns and exchanges with an understanding of the
customer's needs.-- Resolve web order fulfillment and shipping
issues.-- Meet personal/team qualitative and quantitative
targets.
Requirements:
-- Experience in customer service or help desk/call center is a
plus but not required-- Knowledge of hockey equipment and the sport
is a plus.-- Experience with multi-line telephones, online
ticketing systems, email management systems, live chat, and
personal computers is a plus.-- Highly developed sense of integrity
and commitment to customer satisfaction.-- Demonstrated passion for
excellence with respect to treating and caring for customers.--
Strong phone, verbal & written communication skills along with
active listening.-- Pleasant, patient and friendly attitude--
Strong attention to detail and follow up skills.-- Willingness to
work a flexible schedule and occasional overtime when needed.--
Possess a strong work ethic and team player-- Self-driven with the
ability to multitask and complete numerous tasks within the
workday.-- Must be able to work nights and weekendsBenefits--
Medical, Dental, Vision & Disability Insurance-- Life and Long-Term
Disability Insurance-- Flexible Spending Plan-- 401(k)-- Paid Time
Off-- Paid Holidays-- Employee DiscountPM20PI173454149
Keywords: Pure Hockey, Anaheim , Customer Service Representative, Hospitality & Tourism , Anaheim, California
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