Customer Service and Sales Representative
Company: Farmers Insurance Division 86
Location: Anaheim
Posted on: June 13, 2022
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Job Description:
Job Description Join the leaders. With the brand recognition of
a Fortune 100 company, Farmers Insurance Agents offer products to
help customers meet their insurance and financial service needs.
Customer Service and Sales Representatives work to maximize
positive customer experience by responding to customer inquiries
regarding the company---s products or services. They will
communicate with internal and external customers about basic
underwriting, guidelines, policies, and marketing initiatives to
service customer accounts. Additionally, Customer Service and Sales
Representatives will analyze, clarify, and resolve policy and
account-related questions. The position of the Customer Service and
Sales Representative offers not only the opportunity for retention
but agency growth through expansion of a household by means of
cross-selling multiple lines. This action will generate greater
retention within the agency as well as new business growth. Not
licensed? No problem, our office will provide you with all of the
education and training you will need. It starts with obtaining your
licenses. Then continues throughout your Reserve and Career
milestones with our InHouse training and access to the University
of Farmers (in class and online). CORE JOB DUTIES INCLUDE (BUT ARE
NOT LIMITED TO): Become licensed in Property & Casualty Determine
customer requirements and expectations in order to help the
customer identify specific products and solutions Solicit, sell,
and negotiate new business policies Review renewal business and
identify appropriate follow-up action based on the degree of change
Cross-sell/up-sell products to existing customers Keep records of
customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
Assist with the annual review process by contracting customers and
preparing personalized customer coverage recommendations based on
customers--- needs Perform risk analysis and underwriting Client/
Claim liaison Refer unresolved customer grievances or complex
customer interactions to senior team member/ agent Monitor calling
activity and production for agency marketers Implement/ adhere to
company and Agency guidelines General customer service duties as
presented Performs other duties as assigned Compensation: Hourly
Base: $15 to $22/hr Commissions: 50% to 100% Bonuses: This will
vary between the agent's offices. (Learn more with an interview)
Benefits: This will vary between the agent's offices. (Learn more
with an interview) Company Description At Farmers Insurance we
proudly support over 48,000 exclusive and independent agents, with
nearly 21,000 employees. Our extensive team proudly serves more
than 10 million households, with more than 19 million individual
policies across the United States. At Division 86, we are committed
to helping you build a strong and profitable Farmers Insurance &
Financial Services Agency. Our Division is 100% dedicated to your
success. We aim to provide a solid foundation and to equip you with
adequate tools to market, sell, and service ALL of Farmers
Insurance Group's product lines. Being successful as an insurance
professional requires a great deal of hard work and determination.
But most of all, it requires ongoing training and education. In
spite of anything else you may bring to your work (enthusiasm,
perseverance, persuasiveness), the ability to serve your clients
effectively will depend largely on training and development. As a
result, the learning and skill development illustrates an important
part of your early career at Farmers Insurance. Our office will
provide you with all of the education and training you will need.
It starts with obtaining your licenses. Then continues through our
Mentorship and Career milestones with our In-House training and the
University of Farmers (in-class and online). After your Mentorship,
you continue your development and growth through the University of
Farmers, advanced courses, seminars, and specialized training
throughout your career path with us. If you are someone who is
looking for the opportunity to realize virtually unlimited earning
potential in an environment that provides structure, training,
guidance, career development, with a Fortune 100, we want to hear
from you.
Keywords: Farmers Insurance Division 86, Anaheim , Customer Service and Sales Representative, Hospitality & Tourism , Anaheim, California
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