Customer Service and Sales Representative

Company: Farmers Insurance Division 86
Location: Anaheim
Posted on: June 13, 2022

Job Description:

Job Description Join the leaders. With the brand recognition of a Fortune 100 company, Farmers Insurance Agents offer products to help customers meet their insurance and financial service needs. Customer Service and Sales Representatives work to maximize positive customer experience by responding to customer inquiries regarding the company---s products or services. They will communicate with internal and external customers about basic underwriting, guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account-related questions. The position of the Customer Service and Sales Representative offers not only the opportunity for retention but agency growth through expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth. Not licensed? No problem, our office will provide you with all of the education and training you will need. It starts with obtaining your licenses. Then continues throughout your Reserve and Career milestones with our InHouse training and access to the University of Farmers (in class and online). CORE JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO): Become licensed in Property & Casualty Determine customer requirements and expectations in order to help the customer identify specific products and solutions Solicit, sell, and negotiate new business policies Review renewal business and identify appropriate follow-up action based on the degree of change Cross-sell/up-sell products to existing customers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Assist with the annual review process by contracting customers and preparing personalized customer coverage recommendations based on customers--- needs Perform risk analysis and underwriting Client/ Claim liaison Refer unresolved customer grievances or complex customer interactions to senior team member/ agent Monitor calling activity and production for agency marketers Implement/ adhere to company and Agency guidelines General customer service duties as presented Performs other duties as assigned Compensation: Hourly Base: $15 to $22/hr Commissions: 50% to 100% Bonuses: This will vary between the agent's offices. (Learn more with an interview) Benefits: This will vary between the agent's offices. (Learn more with an interview) Company Description At Farmers Insurance we proudly support over 48,000 exclusive and independent agents, with nearly 21,000 employees. Our extensive team proudly serves more than 10 million households, with more than 19 million individual policies across the United States. At Division 86, we are committed to helping you build a strong and profitable Farmers Insurance & Financial Services Agency. Our Division is 100% dedicated to your success. We aim to provide a solid foundation and to equip you with adequate tools to market, sell, and service ALL of Farmers Insurance Group's product lines. Being successful as an insurance professional requires a great deal of hard work and determination. But most of all, it requires ongoing training and education. In spite of anything else you may bring to your work (enthusiasm, perseverance, persuasiveness), the ability to serve your clients effectively will depend largely on training and development. As a result, the learning and skill development illustrates an important part of your early career at Farmers Insurance. Our office will provide you with all of the education and training you will need. It starts with obtaining your licenses. Then continues through our Mentorship and Career milestones with our In-House training and the University of Farmers (in-class and online). After your Mentorship, you continue your development and growth through the University of Farmers, advanced courses, seminars, and specialized training throughout your career path with us. If you are someone who is looking for the opportunity to realize virtually unlimited earning potential in an environment that provides structure, training, guidance, career development, with a Fortune 100, we want to hear from you.

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