Remote Customer Service Advocate/Office of the President

Company: Carrington Mortgage Services, LLC
Location: Anaheim
Posted on: September 14, 2022

Job Description:

Carrington is a holding company whose primary businesses include asset management, mortgages and real estate transactions. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States. To read more visit: www.carringtonhc.com/ .Through its collective associates made up of Carrington leaders and employees, the company's nonprofit organization, Carrington Charitable Foundation, contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org .What We Offer: Comprehensive healthcare plans for you and your family. Plus matching 401k. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career . Employee referral bonuses so you'll get the opportunity to work with friends (and get some extra cash in your pocket!). Educational Reimbursement. Come join our team and work remote from home! The Customer Advocate will be responsible for resolving and responding to escalated or complex customer complaints received from various channels including other internal departments or executives, attorneys, regulators, political officials, and the Better Business Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.Interface with customers and customer representatives regarding complaints. Track and research customer complaints. Draft written responses to customer complaints. Maintain accurate and complete records. Prepare reports weekly, monthly and as needed. Provide litigation and general administrative support. Perform other duties as assigned. What you'll need: Bachelor's Degree preferred or equivalent work experience. Excellent verbal and written communication skills. Outstanding attention to detail and strong organization skills. 3 - 5 years' residential mortgage servicing experience required. Covid Forbearance and Bankruptcy experience required Proficiency with Microsoft Outlook, Word, Internet Explorer and Excel required. Proficiency with Synaptec LawBase desired. Work remote from home in Pacific Standard Time Zone. We are an Equal Opportunity EmployerCarrington is a holding company whose primary businesses include asset management, mortgages and real estate transactions. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States. To read more visit: www.carringtonhc.com/.1600 S. Douglass Road, Anaheim, CA (1600), 92806, US

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