Customer Service lll - Job ID#201789
Company: PDS Defense, Inc.
Location: Anaheim
Posted on: April 26, 2024
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Job Description:
PDS Defense, Incis seeking a Customer Service Representative in
Anaheim, CA. **US Citizenship is required.**This position will work
closely with a team to assist with inside sales orders,
specifically with customers in JapanPerforms duties related to
overall customer service:Provides support to the sales team with
regard to customer concernsInputs, maintains, and tracks sales
orders in Epicor ERPCoordinates with sales reps and customers to
provide product status and deliveryCoordinating with purchasing,
warehouse, and quality to ensure timely shipmentsProvide monthly
on-time delivery analysisClerical office support including
scanning, document retention, and filingUnderstands the value of
cooperating with coworkersKnowledgeable regarding the process of
interacting with customers to provide positive experience and issue
resolutionUnderstands company basic rules, policies, and
proceduresUnderstands the importance of monitoring the status and
quality of one's own workUnderstands the importance of adequately
addressing and solving customer problemsAppreciates the importance
of basing decisions on factual information and sound
logicUnderstands the importance of remaining compassionate and
empathetic when dealing with the problems of othersBasic Hiring
Criteria:Associates/2 year degree or higher; 3-5 years experience
in a customer service role in lieu of degreeMinimum 2 years exp
using TechCell phone software, Smart Sheets (or Excel) particularly
comfortable with VLOOP UP and SUM functionsExperience using and MRP
systemDesired Qualifications:Epicor Experience desired
Keywords: PDS Defense, Inc., Anaheim , Customer Service lll - Job ID#201789, Hospitality & Tourism , Anaheim, California
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