Software Support Specialist
Company: Freemodel
Location: Anaheim
Posted on: May 8, 2022
|
|
Job Description:
We are looking for a Technical Support Specialist to join our
team in our Rockland County office. This person will provide
technical guidance and support to our business and customers. The
ideal candidate will have a strong technical background, solid
analytical skills, and proven problem-solving experience. He/she
will use their interpersonal skills to communicate with customers
and provide a solution to their technical problems quickly and
professionally. Responsibilities: Act as product expert Review and
respond to all software and hardware issues as reported. Evaluate
the product by testing its capabilities in an on-going manner.
Determine and report on system capabilities and restrictions.
Evaluate the customer objective and suggest alternatives and
recommendations. Provide customer support Collaborate with other
technical team members to provide exceptional customer service to
the client. Work with programmers to explain any errors found and
provide recommendations for a solution. Improve any current
programs by understanding the goal and outcome. Requirements:
Bachelor's degree in Computer Science (or the equivalent) is
required Four years of related technical support experience
Technically savvy with strong project management skills Experience
troubleshooting issues and achieving solutions The ability to
explain to a non-technical person in a way they will understand
Powered by JazzHR 2Ce2lNfReqby Jobble
Keywords: Freemodel, Anaheim , Software Support Specialist, IT / Software / Systems , Anaheim, California
Click
here to apply!
|