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Information Technology Support Specialist

Company: Extron
Location: Anaheim
Posted on: June 24, 2022

Job Description:

Company OverviewExtron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.Position OverviewThe qualified IT candidate will provide professional desktop support to Extron's internal corporate users. Candidate must have good communication skills, strong troubleshooting abilities and a desire to learn new technologies.Minimum Qualifications:

  • Bachelor's degree in a Computer Science related field or 3+ years of experience in a customer-facing technical IT Support role.
  • Advanced knowledge of installing, maintaining, and troubleshooting Windows and Mac OS.
  • 3+ years of experience working with Active Directory.
  • Working knowledge of Cisco switch port configurations.
  • Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP).
  • Experience supporting Microsoft and Adobe Suite applications.
  • Ability to support the corporation outside of the normal business hours.
  • Ability to work well in a fast-paced professional office environment.
  • Excellent written, verbal and Customer Service skills.
  • Highly motivated and self-driven, capable of working with minimal supervision to resolve demanding tasks.
  • Teamwork: Meet all team deadlines and responsibilities, listen to and value the opinions of others, promote a team atmosphere.Preferred Qualifications:
    • Experience with Microsoft SCCM, Azure Active Directory and InTune.
    • Experience managing a Mobile Device Management solution.
    • Experience managing Group Policies.
    • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
    • Experience deploying and support VOIP phones.
    • Experience supporting Video Conferencing equipment.
    • Knowledge of backup and recovery systems.Apply Now

Keywords: Extron, Anaheim , Information Technology Support Specialist, IT / Software / Systems , Anaheim, California

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