Technical Service Representative - Electrical
Company: Infratech, LLC
Location: Anaheim
Posted on: July 30, 2022
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Job Description:
Job Description Job Located in Gardena, CA Title: Technical
Customer Service --- Electrical Status: Full-Time Hourly/Non-Exempt
Shift: Monday-Friday 8:00am-4:30pm Reports to: Director of
Engineering Salary Range: $25.00-$27.00/hr. (DOE) Infratech draws
upon decades of experience as a pioneer and leader in infrared
technology for automotive, industrial, commercial and residential
heating applications. Located in Gardena, CA, Infratech has an
immediate opening for a Technical Support Specialist --- Electrical
position. Responsibilities: Provide technical support to
troubleshoot electrical and installation issues over the phone.
Answering incoming customer phone calls, prepare quotes and process
sales order entries. Assist in drawings and production orders for
purchasing and manufacturing. Provide support to manufacturing
department through build-up projects, modifications, and
troubleshooting. Establish, create, and update data and manuals
required for projects. Perform some local field inspections if
necessary. Essential Skills and Requirements: 1-2 years customer
service experience dealing with customers primarily over the phone.
Excellent oral and written communication skills to liaise with
internal departments and external customers. This position requires
a high level of language skills to communicate technical subject
matters with internal and external customers orally and in writing.
Good familiarity with NEC and ability to read electrical diagrams.
Knowledge of NEC and UL is a plus. Proficient in the use of AutoCAD
(preferred) and Microsoft Office suite. Excellent organizational
skills with strong multi-tasking capabilities, and time management.
A self-starter and a team player who can work both in a team
environment and independently. Strong analytical, problem solving
and research skills with attention to detail. Bilingual (Spanish)
plus Environment: Ability to safely and successfully perform the
essential job functions consistent with the ADA, FMLA and other
federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards. Ability to maintain
regular, punctual attendance consistent with the ADA, FMLA and
other federal, state, and local standards. Will work in an office
and occasional indoor warehouse/manufacturing environment.
Benefits: Employer 100% paid single coverage Medical HMO and Dental
HMO insurance. Additional insurance options available: Dental PPO,
Vision, Additional Life and AD&D Insurance. 401(k) Plan Company
Match Paid Time Off (PTO) Paid Holidays Submit your resume to Jan
Phan at janinfratech-usa.com or apply in person at 344 W 157th
Street, Gardena, CA 90248 Equal Opportunity Employer. All
applicants will be considered without regard to race, color,
religion, gender, national origin, sexual orientation, age, marital
status, medical condition, disability, or any other legally
protected status. A satisfactory pre-employment drug screen and
background check are required. Company Description Infratech draws
upon decades of experience as a pioneer and leader in infrared
technology for automotive, industrial, commercial and residential
heating applications. Located in Gardena, CA, Infratech has an
immediate opening to join our family
Keywords: Infratech, LLC, Anaheim , Technical Service Representative - Electrical, IT / Software / Systems , Anaheim, California
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