Technical Team Lead

Company: Nextrio
Location: Anaheim
Posted on: May 21, 2023

Job Description:

This position is -*that unique opportunity* -you've been waiting for: a chance to grow and join a company with an outstanding reputation for client, -employee -and community engagement. -
Become an important contributor to a fast-growing computer services company! - -Join -a -modern -work environment where you are both supported and challenged by interesting people and interesting work. - -The Network Pro is a good place for great people to do what they love every day. -
Who We Are:
Since 2003, -The Network Pro -has delivered proven managed technology solutions and superior IT consulting services. -At The Network Pro, we prioritize people, foster relentless improvement, share a common -mission -and go the extra mile to create an amazing client experience. And we know that a company is only as good as its team members. - ---- -
We are currently seeking a full-time Technical Team Lead -for our -Anaheim -office. -
Who You Are:
You're passionate about working in and around technology and you're looking for that fun, supportive environment where you can grow and succeed.------ You're professional, -curious -and generous with your knowledge, because you truly care about your clients and your team members.--- And you thrive on the genuine appreciation and frequent recognition you receive for doing a great job! - Among your best qualities, you are: -

• 
  
• Great with business grade technology and polished with people -
  
• One that leads by example
  
• Ready to take your technical skills to the next level -
  
• Excited to share knowledge and help others grow
  
• Have a bit of an entrepreneurial spirit and inner drive -
  
• Work hard and play hard -
  
  Essential Responsibilities:
  You're engaging in a high-touch, client-facing position, playing a leadership role to plan, specify, deploy, -support -and maintain the IT infrastructure, systems and applications that run our clients' businesses (business apps, cloud resources, LANs, WANs, data centers, desktops and mobile devices).------ You will serve -world-class companies in a variety of industries: -healthcare, finance, law firms, high-tech manufacturing/engineering operations, and non-profits. - There is never a dull moment and what we do truly matters to those -who rely on technology to get business done. - - Specifics include:
  
  • 
    
  • Leading a technical support team of 3-6 technicians, by providing mentorship, guidance and wrangling the day-to-day
    
  • Keeping the team on track with Service Level Targets / Key Performance Indicators (SLTs/KPIs)
    
  • Driving client satisfaction through amazing support
    
  • Serving as the point of contact when it comes to technical escalations
    
  • Participating in the training and career development goals of team members to maximize their potential
    
  • On-boarding new technical support team members
    
  • Assisting Support Team Managers and/or Directors with supervisory input and personnel-related feedback
    
    Unbelievable Benefits:
    Training & Certification -Included!
    
    • 
      
    • Joint investment by you and the company in your personal and professional growth -
      
    • Meeting with leading industry manufacturers and vendors for product demos, tech trainings -
      
    • Paid prep materials and study time for company-sponsored certification tests -
      
      Leadership & Communications -Skills Development!
      
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      • Collaborate with service team members through tech & customer support challenges -
        
      • Communicate with customer relationships as a personal, service oriented trusted advisor -
        
      • Manage vendor relationships for our customers -
        
        Education and/or Experience:
        
        • 
          
        • 2-year degree in CIS or MIS and 1+ year work experience in information technology, or equivalent work experience -
          
        • 3+ years of experience in a technology user support role -
          
        • Certification in Microsoft, VMware, Cisco, CompTIA A+, CompTIA Network+, CompTIA Security+ or similar industry training program -
          
        • Strong IT/technical expertise, a very collaborative working style, and the ability to get things done in a matrixed organization
          
        • Proven track record of leading technical teams and developing technical aptitude in staff
          
          Values Matter:
          Our workplace culture -depends on growth-minded -colleagues -and we demonstrate daily our commitment to -TNP's core values:
          
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          • People Prioritizing People -
            
          • Relentless Improvement -
            
          • One Team One Mission -
            
          • Today not Tomorrow -
            
          • Amazing Client Experience -
            
            Job -Parameters:
            
            • 
              
            • Full-time position, 8AM-5PM Pacific, M-F core hours, flex time around those core hours; some overtime and weekend work will be required.--- We rotate on-call duties and value work-life balance. -
              
            • Must have valid driver's license & reliable vehicle. Majority of work to be done at TNP's -office with some travel to client locations (mileage will be reimbursed). -
              
            • Able to lift, carry and move 40 pounds of computer equipment. -
              
            • Complete benefits package, 401K retirement plan, paid time off and competitive hourly wage position
              
              TNP -IS COMMITTED TO PROVIDING EQUAL OPPORTUNITIES TO ALL APPLICANTS AND EMPLOYEES.

Keywords: Nextrio, Anaheim , Technical Team Lead, IT / Software / Systems , Anaheim, California