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Technical Team Lead

Company: Nextrio
Location: Anaheim
Posted on: May 21, 2023

Job Description:

This position is -*that unique opportunity* -you've been waiting for: a chance to grow and join a company with an outstanding reputation for client, -employee -and community engagement. -
Become an important contributor to a fast-growing computer services company! - -Join -a -modern -work environment where you are both supported and challenged by interesting people and interesting work. - -The Network Pro is a good place for great people to do what they love every day. -
Who We Are:
Since 2003, -The Network Pro -has delivered proven managed technology solutions and superior IT consulting services. -At The Network Pro, we prioritize people, foster relentless improvement, share a common -mission -and go the extra mile to create an amazing client experience. And we know that a company is only as good as its team members. - ---- -
We are currently seeking a full-time Technical Team Lead -for our -Anaheim -office. -
Who You Are:
You're passionate about working in and around technology and you're looking for that fun, supportive environment where you can grow and succeed.------ You're professional, -curious -and generous with your knowledge, because you truly care about your clients and your team members.--- And you thrive on the genuine appreciation and frequent recognition you receive for doing a great job! - Among your best qualities, you are: -

  • Great with business grade technology and polished with people -
  • One that leads by example
  • Ready to take your technical skills to the next level -
  • Excited to share knowledge and help others grow
  • Have a bit of an entrepreneurial spirit and inner drive -
  • Work hard and play hard -

    Essential Responsibilities:
    You're engaging in a high-touch, client-facing position, playing a leadership role to plan, specify, deploy, -support -and maintain the IT infrastructure, systems and applications that run our clients' businesses (business apps, cloud resources, LANs, WANs, data centers, desktops and mobile devices).------ You will serve -world-class companies in a variety of industries: -healthcare, finance, law firms, high-tech manufacturing/engineering operations, and non-profits. - There is never a dull moment and what we do truly matters to those -who rely on technology to get business done. - - Specifics include:

    • Leading a technical support team of 3-6 technicians, by providing mentorship, guidance and wrangling the day-to-day
    • Keeping the team on track with Service Level Targets / Key Performance Indicators (SLTs/KPIs)
    • Driving client satisfaction through amazing support
    • Serving as the point of contact when it comes to technical escalations
    • Participating in the training and career development goals of team members to maximize their potential
    • On-boarding new technical support team members
    • Assisting Support Team Managers and/or Directors with supervisory input and personnel-related feedback

      Unbelievable Benefits:
      Training & Certification -Included!

      • Joint investment by you and the company in your personal and professional growth -
      • Meeting with leading industry manufacturers and vendors for product demos, tech trainings -
      • Paid prep materials and study time for company-sponsored certification tests -

        Leadership & Communications -Skills Development!

        • Collaborate with service team members through tech & customer support challenges -
        • Communicate with customer relationships as a personal, service oriented trusted advisor -
        • Manage vendor relationships for our customers -

          Education and/or Experience:

          • 2-year degree in CIS or MIS and 1+ year work experience in information technology, or equivalent work experience -
          • 3+ years of experience in a technology user support role -
          • Certification in Microsoft, VMware, Cisco, CompTIA A+, CompTIA Network+, CompTIA Security+ or similar industry training program -
          • Strong IT/technical expertise, a very collaborative working style, and the ability to get things done in a matrixed organization
          • Proven track record of leading technical teams and developing technical aptitude in staff

            Values Matter:
            Our workplace culture -depends on growth-minded -colleagues -and we demonstrate daily our commitment to -TNP's core values:

            • People Prioritizing People -
            • Relentless Improvement -
            • One Team One Mission -
            • Today not Tomorrow -
            • Amazing Client Experience -

              Job -Parameters:

              • Full-time position, 8AM-5PM Pacific, M-F core hours, flex time around those core hours; some overtime and weekend work will be required.--- We rotate on-call duties and value work-life balance. -
              • Must have valid driver's license & reliable vehicle. Majority of work to be done at TNP's -office with some travel to client locations (mileage will be reimbursed). -
              • Able to lift, carry and move 40 pounds of computer equipment. -
              • Complete benefits package, 401K retirement plan, paid time off and competitive hourly wage position


Keywords: Nextrio, Anaheim , Technical Team Lead, IT / Software / Systems , Anaheim, California

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