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IT Support Specialist

Company: Rosendin Electric
Location: Anaheim
Posted on: June 24, 2020

Job Description:

Do you want to work with your fellow owners? Rosendin is one of the largest electrical contractors in the United States, employing over 7,000 people. We are EMPLOYEE OWNED - For more than a 100 years, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people within the company.APPLY TODAY!The IT Support Specialist is responsible for IT support for the Regional Office to include but not limited to jobsites in several locations.Essential Duties & ResponsibilitiesResponsible for the day to day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.Provide end-user and problem resolution for computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.Hand-hold and work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.Education And ExperienceAssociate's Degree in Information Technology, Computer/Information Science, or related disciplineMinimum 3 years of practical IT experience requiredCan be a combination of education, training and relevant experienceKnowledge, Skills & AbilitiesMust be a team player with strong communication & customer service skills with the ability to stay on task when working independentlyMust be able to organize and manage multiple tasks in a fast-paced environmentMust possess working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines and Disaster Recovery procedures and policiesMust be conversant in Microsoft operating systems and productivity toolsExperience with Cisco network equipment is a plusDemonstrated success taking direction and working independentlyMust have excellent customer relation skills, superior written, oral and interpersonal communication skills.Must be exceptionally detailed orientedAbility to perform in a dynamic and fast-paced and team environmentDemonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requestsDemonstrated ability to use discretion and sensitivity when handling confidential information.Must be a self-starter, proactive and be able to interface with end users and prioritize issues, and manage user expectationsExtensive experience in multi-org environmentEngineering and Construction Related Industry Knowledge desiredSystem Administration and support experience would be desiredProficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferredAbility to prioritize and manage multiple tasks, changing priorities as necessaryAbility to work under time pressure and adapt to changing requirements with a positive attitudeEffective oral and written communication skills as required for the positionAbility to be self-motivated, proactive and an effective team playerAbility to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and othersTravelApproximately 20%Working ConditionsGeneral work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioningNoise level is usually low to mediumOccasional lifting of up to 40 lbs.Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Rosendin Electric, Anaheim , IT Support Specialist, Other , Anaheim, California

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