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Bilingual/Spanish Customer Service Rep - Work from Home

Company: Wider Circle
Location: Anaheim
Posted on: June 26, 2020

Job Description:

WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life. We are now seeking outreach specialists - who are passionate about serving the community and making connections. An outreach specialist works from home, and is comfortable making phone calls with empathy and compassion. Responsibilities Making outbound calls and receiving replies on the phone App provided so your phone number does not show Comfort with using scripts that include obtaining health-specific information Utilizes a digital device (computer, tablet) to accurately record the outcome of each call Using information we provide to make recommendations for assistance as appropriate Following recommended guidelines for duration and content of each phone interaction Field Role (when the pandemic is over): Engage with participants in-person and by phone to encourage participation in the WiderCircle Home Visit and Connect for Life programs. Meet with participants one-to-one (in home) to welcome them to their health plan and review their specific benefits Serve as a liaison between participants and their health plans Create partnerships with community-based organizations to identify additional services for participants Utilizes a digital device (computer, tablet, phone) to record all of the relevant details of each interaction Scout and identify venues for potential meetings Identify participants who might be interested in volunteering to assist with delivering the WiderCircle programs Requirements Passion for serving others Customer service and/or sales experience Excellent communication skills Bilingual Spanish/English (for CA) Strong attention to detail and follow-through skills Experience in healthcare a plus Strong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel Proficient with smartphone technology Comfort with engaging participants in person and via phone Demonstrated interest in working with seniors Flexible schedule Reliable transportation Benefits Contract Position, part time: $15/hr Opportunity to make the world a better place

Keywords: Wider Circle, Anaheim , Bilingual/Spanish Customer Service Rep - Work from Home, Other , Anaheim, California

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