Executive Director, Information Services (Citrix) Virtual
Application Delivery in Anaheim , California Description:
The Executive Director of Information Services (Citirx) Virtual
Application Delivery will be based in one of the following
locations: Portland OR, Renton, WA or Anaheim, CA. Will be
responsible for delivering and managing the portfolio of deployment
technologies for deploying virtualized applications across the
enterprise. These services will be designed to provide measurable
value to the business, producing increased operational efficiency,
system reliability and availability, and strategic cost savings to
the organization. The Executive Director will also be responsible
for collaboratively evaluating, integrating, and maintaining
enterprise-based Application Delivery Controllers into the PSJH
environment. A core expectation will be to implement and maintain
engineering standards and policies related to these emerging
The Executive Director will be responsible for managing both
Operational and Engineering teams. These teams will leverage the
technology portfolio to implement high valued, reliable, and
scalable business solution. The Executive Director will be
responsible for maintaining all standards of practice for the use
of enterprise virtualized application delivery technologies. These
standards will ensure proactive planning and forecasting measures
are operationalized to manage business demand and exceed business
The Executive Director and teams will work collaboratively
across TEO Service Lines in support of enterprise technology
deployments, automation and innovation initiatives, and participate
in re-engineering Virtualization Application Delivery solutions for
existing technology issues across the enterprise. The Executive
Director and teams are responsible for the automation of image
deployment, including the monitoring and alerting involved in these
systems. A core responsibility of this role
Additional core responsibilities include establishing and
managing adherence to standards and polices, and build and support
a professional, creative, and collaborative team. The Executive
Director will maintain strategic vendor relationships, ensuring
innovative strategies are incorporated into future roadmaps. The
Executive Director and teams establish the standards for
Virtualization Application Delivery Server configurations and
ensure tools are available to monitor and remediate variances from
the standards. High availability, security compliance, and disaster
recovery of compute, and disaster recovery of compute and appliance
resources is a responsibility of this Executive Director and
requires close collaboration with the Cloud Engineering and
Operations, Network Engineering & Operations, Caregiver Experience
Engineering & Operations, and Information Security teams. The
Executive Director of Virtual Application Delivery is responsible
for the strategy and roadmap to provide automated build,
deployment, and configuration of all Virtual Application Delivery
hosts as well as the strategy and roadmap for enabling rapid growth
in the Virtual Application environment and determining the
evolution of application virtualization technologies to cloud-based
products and services.
High level of Senior Management; reports to an Executive
Strategic (4 years or longer) in focus.
Provides leadership to multiple operations that either
constitute, or support, a significant percentage of the
Uses complex business information of varying types (to include
financial; marketing; legal; functional) to manage strategies.
Accomplishes work through subordinate senior-level managers;
and/or high level individual contributors.
Identifies and implements changes and improvements that
accomplish long-range business objectives.
Monitoring, evaluating, and integrating emerging technologies
into the PSJH environment; responsible for implementing engineering
standards and policies related to emerging technologies.
Delivering virtualization technology solutions that support
engineering, standard design, standard configuration and
maintenance standards for PSJH.
Guides team to engineer technical solutions to meet customer
requirements with a balanced view toward performance, availability,
data security, and cost effectiveness.
Familiarity with Security, cloud services and automation,
Database technologies (e.g. oracle & SQL), Storage and Backup
Technologies, Client Systems technologies, UNIX and Windows server,
orchestration technologies and tools.
Collaborates with other IS teams to discover and realize
innovation in virtualization services, Security Database, Client
Systems UNIX and Windows server and Server Virtualization
techniques, technologies, and tools.
Maintains forward looking and strategic partnerships with key
Responsible for the implementation of standards and policies
across all disciplines for enterprise virtualization operational
and engineering services.
Responsible for budgeting and the expenditures for all
information technology infrastructure and research services related
to virtualization operational and engineering services.
Provides responsive leadership to delegate, coordinate, and
motivate staff; evaluates performance for direct reports and for
contractors/other peoples’ direct reports; works with individuals
and HR to improve performance as needed.
Serves as a member of the EHR and Virtual Application Delivery
management team, providing input for decisions affecting PSJH as a
whole and their customers.
Builds consensus and drives to agreement upon a course of action
where there are multiple perspectives.
Responsible for managing the daily activities of support,
process, and new project activities for an operations and
engineering team and coordinating the utilization of staff needed
to assist with other projects.
Responsible for assisting with the development of the operating
and/or capital budgets; responsible for the analysis, monitoring,
and reconciliation of those budgets.
Responsible for hiring, training, and developing staff to ensure
the team has both the technical and organizational skills to
effectively maintain operations and engineering support as measured
by established service levels; conducts and oversees evaluations
and establishes performance goals of the staff; resolves
disciplinary problems, grievances, and other sensitive personnel
Develops staff training plans and identifies opportunities for
on-the-job training; recommends formal training options.
Establishes and maintains excellent standards in dealing with
customers, vendors, and staff in the daily working of the team.
Monitors and provides input to the Executive Director Electronic
Health Record Infrastructure and Virtual Application Delivery
regarding services used for outsourced services and contract
Facilitates procurement of outsourced consultants and
contractors with requisite skills to augment the Virtual
Application Delivery Team to meet PSJH business needs.
Responsible to support operational teams by serving as an
escalation point for technology related issues; takes ownership to
conduct root cause analysis and recommends corrective actions to
remediate known issues.
Oversees operations for documentation and standards
Serves as sponsor and/or owner, as appropriate, for technology
projects and initiatives within areas of accountability.
Ensures systems are engineered for optimal availability,
reliability, scalability, and performance. Creates documents and
refines operational processes.
Holds vendors responsible for delivery of contracted products
Treats all others with respect and demonstrates excellence,
justice and compassion in daily work.
Maintains the strict confidentiality of all information,
including financial/operational, employee/human resource,
healthcare/patient data and information.
Manage hardware, software and tool license purchases and usage,
and vendor relationships.
Performs other duties as assigned by the Executive Director
Electronic Health Record Infrastructure and Virtual Application
Advocates Virtual Application Delivery goals and commitments;
understands the vision of PSJH and is able to deploy that vision
through functional areas.
Knows when to proactively communicate with leadership about
issues and problems that exist in their own functional area;
performs daily interaction with staff; holds regular team
Develops effective working relationships at all organizational
Maintains technical fluency and works to increase knowledge and
Participates, as needed, in critical incident on-call rotation;
carries a pager, cell phone and ensures availability during
specified hours of coverage.
May be required to travel up to 25% of work schedule.
Additional Responsibilities - Lifecycle Management
Defines processes to manage end of life products.
Collaborates with Cloud Engineering and Operations to drive
collection of lifecycle data on current products.
Creates policies and processes pertaining to managing hardware,
software, and application lifecycles.
Additional Responsibilities - Resource Management
Collaborates track resource usage.
Provides monthly OpEx/CapEx actual (estimated) and forecast.
Provides resource capacity and utilization information to
Provides resource availability for planning use.
We service 65 thousand simultaneous users in our Citrix system
where we provide load balancing for the data load. You will need to
have previously worked in a cloud computing environment and need to
understand the technical roadmap and nuances of the current state
and how we will migrate over to the Azure cloud. The team needs to
transform be able to operate in Azure in an automated dev-ops
We have 4 to 5 projects going on simultaneously that are mix of
each of our partner organizations. We are looking to streamline
processes and synchronize them in order to work together.
You will help form the team into a very trusting and
collaborative environment. There will be a complete refresh of the
software environment with new HW, OS, SW etc. Majority of this work
will happen in the Azure cloud.
Training will be vitally important and a formal plan and
assessment process must be created, put into place and implemented
for the team.
Operational readiness is of optimal importance so you will need
to have strong Cirtix expertise.
Required education and experience for this position include:
Bachelor's Degree in Computer Science, Business Management,
Information Sciences, or related field of study; or equivalent
More than 10 years of related experience - prefer 12 years or
More than 10 years of leadership experience.
Strong experience working with the latest versions of Citrix
such as LTSR, 7.15, Citrix Cloud and others supporting 10s of
thousands of simultaneous users.
Demonstrated problem solving skills.
Demonstrated analytical skills and data-driven approach.
Strong verbal communication and listening skills.
Ability to effectively build relationships with customers,
executive management, and other stakeholders through positive
interaction and problem identification and resolution.
Thorough understanding and has extensive experience in
implementing a virtualization services engineering strategy and
operationalizing and measuring the business value of this
Thorough understanding of industry leading virtualization
technologies and extensive experience in leveraging these
technologies to support business objectives.
Thorough understanding of virtualization technologies and
extensive experience in the use of these tools to drive business
outcomes. Should have advanced knowledge of technologies such as
ESX, EXSI, Hyper-V, Citrix XenServer, Citrix XenDesktop, Citrix
Application Delivery Controller, VRA, VRO, Puppet, Chef, Ansible,
GitHub, docker, and other similar and open source technologies.
Exceptional understanding and experience with IT Security,
Network, Telecom, Database technologies (e.g. Oracle & SQL),
Storage and Backup technologies, Client Systems technologies, UNIX
and Windows server, Automation and Server Virtualization (e.g.
VMWare) techniques, technologies, and tools.
Preferred education and experience for this position
Master's Degree in Computer Science, Business Management,
Information Sciences, or related field of study; or equivalent
Citrix experience in a Pubic Cloud such as Azure.
We offer a full comprehensive range of benefits - see our
website for details
As expressions of God’s healing love, witnessed through the
ministry of Jesus, we are steadfast in serving all, especially
those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic
network of hospitals, care centers, health plans, physicians,
clinics, home health care and services guided by a Mission of
caring the Sisters of Providence began over 160 years ago.
Providence is proud to be an Equal Opportunity Employer. Providence
does not discriminate on the basis of race, color, gender,
disability, veteran, military status, religion, age, creed,
national origin, sexual identity or expression, sexual orientation,
marital status, genetic information, or any other basis prohibited
by local, state, or federal law.
Job Category: Leadership
Other Location(s): Oregon-Portland, California-Anaheim