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Customer Service Representative

Company: Style Access LLC
Location: Anaheim
Posted on: January 12, 2021

Job Description:

Style Access LLC is currently seeking an experienced Customer Service Representative to join our team in our Anaheim, CA 92805 location. Who We Are:Style Access LLC is an importing and distribution family business. We specialize in importing ceramic tile from outside of the US and distributing it throughout the US. We currently have two locations in TX, NJ and CA and will soon be up and running in Savannah, GA. About the Role:Customer Service Representatives work directly with our customers to facilitate sales order entry. They communicate with the marketing, procurement, warehouse, and outside sales teams to provide an exemplary customer experience. It is imperative that each CSR builds and maintains positive relationships with our customers to guarantee future successes. CSR IIS are selected for promotion from our CSR I staff. What you'll do:* Essential Job Responsibilities:* Invoicing and RMAs * Assist the manager in training new hires * Enter sales orders into our ERP system * Answer phone calls and emails * Maintain organized order records * Demonstrate mastery of our processes / systems * Job Duties and Tasks:* Handle higher-order data entry processes like invoicing and RMA requests. * Pull new sales orders from the inbound list and move them to personal queues for processing. Enter sales orders into our ERP system and coordinate shipping to destinations around the country. Inform customers of any shipment delays or sales order discrepancies. * Answer phone calls and emails from customers with accurate information regarding product facts/availability, order status, backorder ETAS, and how to use our online tools. * Maintain organized records of processed orders including pending revisions, hold orders, and backorders. Check on all completed orders to confirm that they have been released from our warehouses to ensure timely shipping. * Demonstrate a high-level understanding of our internal processes and software systems and use this knowledge to create order error solutions. * Assist the manager in training new hires on SAGE, DocLink, phone system, and online tools. * Manage the claims & special orders email / order process. Our Perfect Candidate:Education and Experience:* High School Diploma and additional technical school or collegiate course work. * 5 years customer service experience in similar industry. * 2 years of experience with phone support, account management, shipping/receiving and data entry. * Knowledge of Microsoft Office, SAGE 100, DocLink, Web Browser. * Bilingual in Spanish is a plus. Required Abilities and Skills:* Read/interpret documents * Listen Effectively * Write Reports/Correspondence * Present a calm demeanor * Speak Clearly/Concisely * Interface with the Public * Problem Solving * Independent Judgment * Proactive * Team Player * Flexibility * Ability to Multi-Task Company Offers:* Competitive salary will commensurate with experience and education * Comprehensive benefits package available To Apply:Please submit your resume via the 'Apply Now' button! We are an Equal Opportunity Employer!

Keywords: Style Access LLC, Anaheim , Customer Service Representative, Other , Anaheim, California

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