Front Desk Supervisor - JWMarriott/Ritz-Carlton LALIVE - (19115641)
Company: Marriott International, Inc.
Location: Anaheim
Posted on: February 15, 2021
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Job Description:
Here's To Your Journey with JW Marriott Marriott International
portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International''s luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if youre happy, our
guests will be happy. Its as simple as that. Our hotels offer a
work experience unlike any other, where youll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
Thats The JW Treatment. The JWMarriott/Ritz-Carlton LALIVE, located
at 900 West Olympic Blvd, Los Angeles, California, 90045 is
currently hiring a Front Desk Supervisor. Responsibilities include:
Assist staff with expediting problem payments (e.g., problems
processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts
for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications. Follow all
company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information. Anticipate and address guests'' service
needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
https://jobs.marriott.com/marriott/jobs/19115641?%3Flang=en-us/
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Hollywood, California; Pasadena, California; Culver
City, California Marriott International is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Marriott International does not discriminate on
the basis of disability, veteran status or any other basis
protected under federal, state or local laws.Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
Keywords: Marriott International, Inc., Anaheim , Front Desk Supervisor - JWMarriott/Ritz-Carlton LALIVE - (19115641), Other , Anaheim, California
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