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Epic Service (Help) Desk

Company: Experis
Location: Anaheim
Posted on: April 9, 2021

Job Description:

Experis Healthcare Solutions supports the healthcare industry - payer, provider, and vendor - with expertise across the entire IT organization. Our adaptable delivery model allows us to help our clients meet their talent needs with permanent, contract, or contract-to-hire resources, supplementing teams with specific subject matter expertise, or complete outsourced solutions. We have supported key programs at all levels, from program and project management to leads and individual certified analysts and more.We are currently seeking someone to join our team. Please see the job description below and apply if you meet the requirements.Job Title: EPIC Service (Help) DeskWork Location: Remote Role(Local Candidates Only to WA, OR, CA, TX)No travel, no expensesStart Date: ASAPContract Length: 3+ MonthsProject Details: Epic Service Desk. Phone/email first resolution tier 1 & tier 2 support.Day to Day Responsibilities:* Answer inbound Help Desk calls/emails.* Asks probing questions to fully understand needs.* Issue resolution/first call resolution handled while someone is on the phone.* Remote access via Citrix to troubleshoot/walk through issue.* Be responsible troubleshooting and follow up.* Escalate support if required.* Handle all aspects of the process with the highest customer service (internal and external).* Communicate effectively via phone, e-mail, chat, instant message, etc.* Document tickets in Service Now; track and follow-up on open action items in a timely mannerRequired Skills:* Healthcare Help desk level 1/level 2 experience* Prior EPIC Help Desk/Ticketing/ATE Experience* Well rounded, Epic multi-module support experience* Experience supporting clinician use of EPIC, with expertise in Inpatient and Ambulatory clinical computer applications.* Exceptional customer service skills, minimum 2 years* Strong communication skills, both oral and written.* Intermediate experience with Microsoft Office applications* Experience issuing tickets in Service Now* Strong computer skills* Demonstrates ability to maintain status of tasks, defects, issues, and support requests on a daily basis.* Highly motivated, personable and dependable professional with high aptitude for learning and servicing the end customer.* Ability to work remote Pacific Time Zone on flexible shift schedule (day, mid-day, weekday, weekends, some evening)

Keywords: Experis, Anaheim , Epic Service (Help) Desk, Other , Anaheim, California

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