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Customer Service Representative (CSR) - Personal Lines Insurance

Company: Pacific Specialty Insurance Company
Location: Anaheim
Posted on: May 3, 2021

Job Description:

ApplyDescriptionAs a Customer Service Representative, you have excellent communication skills and the ability to successfully assist customers and resolve inquires. You enjoy a competitive environment and thrive on exceeding goals; you like assisting customers by answering their questions in a professional manner; you like the ability to climb the ladder in an organization and able to work full-time shifts. If this sounds like you, you have found the perfect opportunity at our newly built headquarters!Job Responsibilities:* Provide high level of customer service over the phone in an efficient, friendly, and knowledgeable manner* Answer customer questions on all personal lines products* Accurately document policy records based on actions taken* Participate in quality coaching sessions to ensure efficient and effective interactions with customers* Remain current and knowledgeable on every aspect of supported product* Perform other duties as assignedRequirementsQualifications/Requirement:* Ability to work in a fast-paced environment to make decisions and solve problems* Ability to multi-task using multiple software programs simultaneously* Effective communication and sound listening skills* Basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.)* Proven ability to build customer relationships via telephone* CA personal lines insurance experience a plus* Underwriting Experience a plus* CA Insurance License a plus* Bilingual fluency in both English and Spanish (reading, writing and speaking) is a plus* DetailsCompetitive Hourly Compensation* Full-Time* Full Benefits - Health, Dental, Vision, 401k with generous match* Friendly Work-Environment* Modern Dress Code* Family Owned & Operated Company with Opportunity for Career AdvancementPacific Specialty, located in the beautiful Hills of Anaheim, CA is a growing national property and casualty insurance company that operates on an admitted basis in all 50 states and the District of Columbia. Through its affiliated general agent, McGraw Insurance Services, Pacific Specialty markets over 25 products, some with nationwide availability and is nationally recognized as one of the leaders in providing both mainstream and specialized insurance markets to independent producers and select business partners.We seek motivated, talented, people-oriented individuals for a growing company that offers a great working environment and excellent benefits package. The company just built a state of the art creative office hybrid space in 2018. If you feel you meet the requirements of the position we would like to hear from you! Please forward an updated resume with salary expectations today!Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies Pacific Specialty Insurance Company is an equal opportunity employer. Associated topics: agent, call center representative, call center specialist, phone, platform support, rep, representante de servicio al cliente, service agent, service specialist, technical support

Keywords: Pacific Specialty Insurance Company, Anaheim , Customer Service Representative (CSR) - Personal Lines Insurance, Other , Anaheim, California

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