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Service Coordinator

Company: Siemens
Location: Anaheim
Posted on: May 3, 2021

Job Description:

This position works closely with Service Account Managers (SAMs) and the Operations Manager. The goal of this position is to support service job/contract execution and general office operations. Coordinators assist on all phases of extras/contracts, ensuring they move smoothly through all processes and phases of work, that proper documentation is in place and stored, and that projects are closed in a timely manner.Responsibilities Include, but are not limited to:+ Effectivelycoordinates and schedules service activities and resources to ensure customerexpectations and commitments are met while delivering high quality service. + Provides support,information, prioritization and coordination of assignments for field servicepersonal. + Serves as the secondarypoint of contact for all service customers to ensure expectations are beingmet. + Coordinates monthlyquality assurance efforts of appropriate branch personnel. + Schedules anddispatches field labor force to meet customer requests and expectations basedupon nature of call, urgency, contractual obligation, available resources andcustomer needs. Ensures all service requests and dispatches are welldocumented, coordinated, prioritized and organized. + Reviews, processesand distributes all service documentation including service orders, timesheets,packing slips, purchase orders, and/or accounts payable vouchers, as assigned. + Assists inprocessing billing reports, invoices, credit memos and collections. + Assists in projectprofitability through cost containment procedures and processes. + Maintains timelyset up and completeness of related job folders as assigned. + Utilizes, maintainsand updates all employee, service call and customer information in SAP. + Utilizes, whereappropriate, all features including but not limited to service reporting, time-stamping,planning and scheduling, etc. + May be responsiblefor non-installed parts sales including processing orders, pricing andinvoicing. + General officeadministration- mail, supplies ordering, invoice processing. + Duties associated toDispatcher role, as delegated. + Support and/orexecution of the above tasks in regions outside the West region, asdelegated.Required Knowledge/Skills, Education,and Experience+ 2+ years ofsuccessful experience in area of responsibility + High School Diploma + Previous SAPexperience desirable. At a minimum,ability to become familiar with SAP accounting and work order system, asconfigured for Siemens Mobility. + Ability to learnand master basic structures of traffic signal and streetlight installation/maintenancecontracts as they relate to Siemens services, billing process, and customerexpectations. + Strong computerskills are required, including MS Excel, PowerPoint, Project and Word. + Experience handlingrequests, providing customer service, guidance, and routine support forproducts/programs to customers. + Must have goodcommunication skills, positive attitude, and work in a high energy teamenvironment. /#LI-EB1Organization:Siemens MobilityCompany:Siemens Mobility, IncExperience Level:Early ProfessionalJob Type:Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here ( .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ( .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

Keywords: Siemens, Anaheim , Service Coordinator, Other , Anaheim, California

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