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Customer Service Representative I

Company: Leviton Manufacturing
Location: Anaheim
Posted on: May 3, 2021

Job Description:

This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction.Headquartered in Anaheim, CA, Levitons Intense Lighting and Birchwood Lighting specialize in manufacturing the highest-quality architectural lighting fixtures to enhance the environments where people work, play & live. We strive to develop products that resonate with the architectural community by blending technology, strong design integrity & visual appeal while maintaining a focus on performance. Levitons Intense & Birchwood brands are seeking a highly motivated individual to join our team as Customer Service Rep I, to contribute to the growth of our Anaheim facility.Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processingProcesses invoices, enters orders and confirms orders via fax, email or phoneResponsible for ensuring accurate daily shipment processing, product scheduling and shipment ConfirmationsResponsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteriaEstablishes and maintains cordial customer relations through telephone contactInteracts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are metIssues, monitors and researches service level reports (i.e. turn-around time and fill rates)Maintains pricing agreements for the designated business unitEducation & ExperienceHigh School Diploma required, college degree preferredCustomer Service experience preferred Skills & AbilitiesMust have good oral and written communication skills Must be computer literate Must have strong organizational skills Must have the ability to handle large volume of inbound callsMust have the ability to maintain cordial customer relationsLeviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.Requisition Number: 2021-3578 External Company Name: Leviton Manufacturing External Company URL: Street: 3340 E. LaPalma Ave

Keywords: Leviton Manufacturing, Anaheim , Customer Service Representative I, Other , Anaheim, California

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