AnaheimRecruiter Since 2001
the smart solution for Anaheim jobs

Patient Service Representative I

Company: AltaMed
Location: Anaheim
Posted on: May 3, 2021

Job Description:


The Patient Service Representative I is responsible for answering all incoming telephone calls for all the medical/dental offices. This position is primarily responsible for the scheduling, rescheduling and canceling of appointments. This position's responsibilities also include the screening and transferring of phone calls, answer patient questions, appointment confirmations and patient registration.


Adherence to all Patient Service Center and AltaMed Policies and Procedures. Ability to efficiently and accurately schedule, reschedule and/or cancel medical and/or dental appointments as requested by the patient and in accordance with AltaMed's Appointment Scheduling Policy. Routinely check the queue to monitor number of calls on-hold. Answer all incoming calls and properly dispose of calls via appropriate transfer, message taking, or follow-up and return call. Confirm patient appointments 24-48 hours in advance. Collect/Update/Verify all pertinent patient demographic and insurance information. Attend and participate in training and meetings as assigned. Relay patient questions, requests and other calls to the appropriate person/department. Performs other related duties as assigned.


High-School Diploma or equivalent required. Bilingual English/Spanish preferred. One years experience preferred working in a call center environment where a service/support role was primarily performed.

Keywords: AltaMed, Anaheim , Patient Service Representative I, Other , Anaheim, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Anaheim RSS job feeds