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Collection Specialist

Company: Lobel Financial
Location: Anaheim
Posted on: May 4, 2021

Job Description:

Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop, then partner with Lobel.As a Collection Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts. Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures. Basic ResponsibilitiesMake collection calls and/or write correspondenceProvide professional customer service regarding collection issuesProcess and review account adjustmentsResolve customer discrepancies and short paymentsMonitor and maintain assigned accountsMeet department defined department goals and activity metricsPerform other assigned tasks and duties necessaryEnlist the efforts of supervisors/management when necessary to accelerate the collection processMust communicate & follow up effectively with customer accounts in a timely mannerSkills & QualificationsExcellent time management skills and ability to multi-task and prioritize workBilingual English / Spanish is REQUIREDStrong attention to detailExcellent written and verbal communication skillsComputer proficiencyWorking knowledge of Microsoft Office programsAbility to work in a fast paced goal oriented collections departmentStrong organizational, negotiation, and problem solving skillsWorking knowledge of company policies and proceduresCommitment to excellent customer servicePrevious customer service experience a plusHigh school diplomaCompensation: DOECompany Benefits401K with company matchMedical, dental and visionOptional life insurancePaid holidaysPaid vacation and sick daysLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast. Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Keywords: Lobel Financial, Anaheim , Collection Specialist, Other , Anaheim, California

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