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Night Manager

Company: Radisson Hotel Group
Location: Anaheim
Posted on: June 10, 2021

Job Description:

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

As Night Manager, you are the first point of contact for dealing with any general management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with guests and represents senior-level hotel management in their absence. It is also the management contact point for any hotel operational issues that arise that cannot be resolved by the department.

Specifically, the Night Manager will perform the following tasks at the highest level of service.

  • Be visible in the hotel lobby and other public areas, particularly during busy times
  • Monitor the activities of the entire hotel by conducting a periodic walk through of the property
  • Ensure that all guest complaints are handled promptly and completely
  • Complete and submit nightly manager on duty report after shift is completed
  • Ensure the F&B operation is adequately staffed and following proper procedures
  • Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
  • Offer current knowledge on all hotel products, services, policies, and emergency procedures
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle any management issues or emergencies that arise, record them as required, and remediate as required
  • Manage room inventory to ensure proper room types are assigned and maximize our rate strategies

Position Requirements:

A Night Manager is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
  • Calm, efficient, and the ability to work well under pressure
  • Excellent inter-personal and communication skills
  • Proficiency with Microsoft Word, Excel, and Outlook computer programs
  • A passion for delivering exceptional levels of guest service

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Hotel Group, Anaheim , Night Manager, Other , Anaheim, California

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