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Customer Service Supervisor

Company: Kuehne Nagel
Location: Anaheim
Posted on: October 10, 2021

Job Description:

Kuehne + Nagel is looking for a Customer Service Supervisor to join our team! If you have great leadership skills and thrive in a fast paced and hands on environment, then this may be the role for you!

Your Role

Lead and coach a team that is responsible for the administrative related processes regarding customer service. Responsible for delivering an excellent contact with different customers of which the logistic processes are based on our site. You are the direct link between our company and the customer. You are responsible for the communication towards the customer and for the administration which comes along with the customer service. You will inform customers on the status of our service within order processing, you will also communicate about the coordination of the actions needed, and you will be handling complaints and turn them from dissatisfaction into trust and customer loyalty.

Your Responsibilities

  • Supervision, coordination and final responsibility for the day-to-day customer service and planning processes for multiple customers, including supervision of weekly and daily planning of orders and resources, problem-solving on planning issues, internal and external KPI management, follow up on correct invoicing and, claim handling...
  • Assuring the continuous improvement of customer service and planning processes. You will strive for a minimum of manual handling and a maximum of automatic in- and output. 
  • Planning and administrative setup, of onboarding KN Customers
  • Caring and striving and for operational and customer service excellence, by building and maintaining rapport with employees of customers at different levels. 
  • Building and maintaining your team and stimulating development of the individual employees in your team.
  • Deliver maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process.
  • Ensure follow-up of all aspects related to the complete handling of orders placed by customers and be responsive and demonstrate a sense of urgency when required.
  • Align with both internal stakeholders, such as operational team leaders and manager, and external stakeholders, on providing the best possible customer service.
  • Inform the customer at all times about the progress of our order processing.
  • Ensure a correct and on time invoicing for our services.  
  • Complaints handling: register, coordinate actions needed to resolve the issue, communication on solutions with customers.
  • Participate in initiatives on continuous improvement.

Your Skills and Experiences

  • You have a bachelor degree in logistics or equal level by experience. 
  • You have at least 1 year of experience in a customer service function or a logistics administration function.
  • You have a solid understanding of the basics of logistics/warehouse processes such as inbound/ outbound/stock /... 
  • You are a born communicator, towards customers, external partners, and suppliers. 
  • Your IT and IS skills: basic MS Excel, experience with WMS is an asset. 
  • Your language skills: Dutch, professional level of English- speaking and writing, other languages are an asset.
  • You like a healthy level of stress in your job and you have strong organizing skills

Keywords: Kuehne Nagel, Anaheim , Customer Service Supervisor, Other , Anaheim, California

Click here to apply!

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