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Front Desk Associate

Company: Clarion Hotel Anaheim Resort
Location: Anaheim
Posted on: November 17, 2021

Job Description:

  • All employees are required to assist customers or potential customers in a prompt, courteous, friendly, and helpful manner at all times.?
  • Greets, registers, and assigns rooms to guests in accordance with established front office procedures.?
  • Issues room key and escort instructions to guest as appropriate.?
  • Transmits and receives messages using equipment such as telephone, fax and switchboard.?
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.?
  • Understands and complies with Company's established front office operating procedures, including Signature Training, Accounting Manual Policies and Procedures, Cash Handling Procedures, and Credit Card Policy and Procedures.?
  • Understands the governmental laws and regulations that affect front office operations, ensuring that front office duties are performed in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.?
  • Keeps updated and accurate records of room availability and guests' accounts.?
  • Computes bill, collects payment, and makes change for guests.?
  • Operates Property Management Systems and interfaces.?
  • Maintains log of guest issues.?
  • May make and confirm reservations for guests.?
  • Posts charges to guest folios in an accurate and timely manner, such as room, food, liquor, or telephone charges.?
  • May make restaurant, transportation, or entertainment reservations for guests.?
  • May deposits guests' valuables in hotel safe or safe deposit box.?
  • May assist with set-up and clean up of Continental Breakfast and Manager's Social Hour-type functions as needed.Job Type: Full-timePay: From $16.50 per hourBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time offSchedule:
      • 8 hour shift
      • Holidays
      • Night shift
      • Overtime
      • Weekend availabilityCOVID-19 considerations:Vaccination RequiredExperience:
        • Hotel: 1 year (Preferred)
        • Customer service: 1 year (Preferred)Shift availability:
          • Day Shift (Preferred)
          • Night Shift (Required)Work Location: One location

Keywords: Clarion Hotel Anaheim Resort, Anaheim , Front Desk Associate, Other , Anaheim, California

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