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Service Productivity Specialist

Company: Western Exterminator Company
Location: Anaheim
Posted on: November 18, 2021

Job Description:

Service Productivity Specialist Are you looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! Who are we? Western Exterminator Company is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.ResponsibilitiesWhat do our Service Productivity Specialist's do? The Service Productivity Specialist is responsible for the coordination of Specialist routing and scheduling to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. The measure of success for this position is improved density through the key performance indicator of minutes to travel, i.e. decreased travel times equals improved performance.

  • Route the daily, weekly and monthly specialist schedules to maximize customer service.
  • Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies.
  • Review and adjust routes daily as needed in response to customer requests and colleague availability.
  • Move service orders or remove work orders as needed in accordance with customer requests.
  • Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers.
  • Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.
  • Accept and respond to calls from Customer Service colleagues with customer requests and feedback.
  • Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.
  • Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making.
  • Interact with customers as necessary to ensure a world class service experience.
  • Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization.
  • Other duties as assigned What do you need?
    • High school diploma or GED
    • 2 years of route operations experience preferred with a minimum of 6 months experience in routing operations specifically for density
    • Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
    • Excellent clerical and organizational skills to track schedules, routes and colleagues.
    • Knowledge of computers for scheduling and other dispatch duties.
    • Ability to relay information professionally in a fast-paced environment.
    • Must pass pre-employment background screen and drug test
    • Must possess a valid driver's license and pass motor vehicle record search Why Choose Rentokil? A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
      • Professional and Personal Growth:
        • Robust Paid Training & Professional Development Path
        • Opportunity to grow - We love to promote from within!
        • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
        • Wellness:
          • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
          • Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
          • Outstanding Company-Paid Short Term Disability
          • Access to Long-Term Disability Insurance
          • Wellness Reimbursement Program
          • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
          • Company-paid sick time
          • Savings & Retirement:
            • 401(k) retirement plan with highly-competitive company-matching contributions
            • Holiday Savings Club option with company-matching funds
            • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
            • Work-Life Balance:
              • Vacation Days & sick days
              • Company-Paid Holidays & Floating HolidaysWe are looking for individuals who want to make a difference where our customers live and work. Is that you? Additional InformationRentokil North America is a Drug-Free Workplace Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.Link to Federal employment poster:
                • English Version - Revised November 2009
                • Spanish Version - Revised November 2009Pay Transparency Nondiscrimination Provision
                  • English (Formatted)
                  • English (Unformatted)
                  • Spanish

Keywords: Western Exterminator Company, Anaheim , Service Productivity Specialist, Other , Anaheim, California

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