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Customer Relations

Company: Best Cheer Stone Inc
Location: Anaheim
Posted on: November 18, 2021

Job Description:

Position: Customer Relations
Job Description:
Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent follow up in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Complete sales transactions and processing of payments when needed.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partners with Sales Representative to keep account transactions and literature up to date.
Practices Customer focus, collaboration, and communication with team
Retains up to date knowledge of company products
Performs additional duties as required and or requested.

Job Requirements:
Excellent oral and written English language communication skills
Provide high level of customer service
Good organizational skills
Proven ability to handle multiple tasks at once.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
Intermediate skills in MS Outlook, Word and Excel

Keywords: Best Cheer Stone Inc, Anaheim , Customer Relations, Other , Anaheim, California

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