AnaheimRecruiter Since 2001
the smart solution for Anaheim jobs

MACD Provisioner Team Lead

Company: Tpx Communications
Location: Anaheim
Posted on: November 19, 2021

Job Description:

The MACD Provisioner Team Lead will ensure work is balanced and process is followed. This role will manage internal escalations and oversee escalated orders. This position will coach team members on best methods to process request/orders and answer questions regarding request/orders as well as review work queue status reports daily to ensure request/orders are provisioned within set intervals. The MACD Provisioner Team Lead will act as first point of contact for internal and external request/order escalations and manage call center statistics to ensure defined metrics are met. Lastly, this role will manage and implement projects as assigned by the Manager.Reports To (Supervisor/Manager):Works under the supervision of the Manager, MACD TeamDirect Reports:None Essential Duties and Responsibilities:Monitor MACD request/orders to ensure all request/orders are processed in a timely manner and that defined processes are followed and updated if needed.Provide feedback on team's performance to Manager to ensure continual growth and development in individuals.Monitor workloads for MACD reps and ensure individuals are completing request/orders correctly and within the designated timeframes.Act as first point of contact for internal and external request/order escalations.Handle internal escalations, and oversee escalated orders when manager is not available.Coach team members on best methods to process request/orders and answer questions regarding request/orders.Manage Call Center statistics to ensure defined metrics are met.Review work queue status reports daily to ensure request/orders are provisioned within set intervals.Assign request/orders from the TPx systems.Develop and maintain professional relationships with vendors providing services to TPx.Escalate issues with vendors and internally as required.Assist Manager as needed with documentation and training for Team on existing and new products/processes.Work closely with manager and other internal groups to ensure that methods and workflows are efficient and work as expected.Work closely with sales and other teams to ensure request and orders are clear and concise.Oversee and ensure timely order and escalation processes for all vendors.Work with internal and external teams to develop or change process to ensure the most efficient provisioning methods are in place.Assist Manager to ensure documentation, development and update of all procedures is done on an ongoing basis.Manage and implement projects as assigned by the Manager. Peripheral Duties:Participate on special projects that could include system testing, new product development, etc. Desired Minimum Qualifications:Education and Experience: Graduation from an accredited fouryear college or university preferred. One (1) year of experience in telecom or like industry preferred, with some data entry experience.Any equivalent combination of education and experience. Necessary Knowledge, Skills, and Abilities:Above excellent customer service telephone etiquetteHigh emphasis put on 100% accuracy and detail orientationAbility to work well with other departments including great communication skills and patienceExcellent computer skillsConfidence and comfort in learning both computer and technical applicationsAttention span for a daily routine coupled with enough flexibility to handle change, and unpredictable projectsFlexibility in a high growth company where roles constantly changeWillingness to take on other projects outside of the responsibilities listed above if requiredInterest in quality assurance Special Requirements:None Tools and Equipment Used:Personal computer, Laptop including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Selection Guidelines:Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.PDN-94dcbeff-c57a-407a-ac9d-cb1aee026cf2by Jobble

Keywords: Tpx Communications, Anaheim , MACD Provisioner Team Lead, Other , Anaheim, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Anaheim RSS job feeds