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Contracts Renewal Specialist

Company: IDEMIA North America
Location: Anaheim
Posted on: January 9, 2022

Job Description:

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.POSITION SUMMARY The Maintenance Contract Administration Specialist (II) is responsible for generating quotes and soliciting on any revenue opportunity in an assigned territory or as otherwise delegated. This includes selling maintenance contracts and per-event service (relocations, out of warranty work). Also assists with budgets, reports and special projects as required.DUTIES & RESPONSIBILITIES + Tracks warranty terms for new contracts+ Generates quotations for renewal of existing maintenance agreements+ Tracks installation with Customer Service Engineers+ Ensures all quotes are generated and sent in accordance with established guidelines+ Follows-up on all outstanding quotations+ Tracks outstanding quotations from original quote mailing to receipt of customer's order+ Prepares reports as directed to include revenue+ Updates Contracts Management System as necessary with all appropriate information+ Manages Customer Profile data gathering for updating customer information in system+ Ensures all appropriate customer contact information is provided to the Customer Support Center as well as Field Management+ Administers Handover process+ Attends Critical System Integration meetings for customer updates+ Attends weekly/monthly meetings and follows-up on reconciliation action items for continued revenue flow+ Presents maintenance agreements to customers+ Receives purchase orders and create Purchase Configuration (PCON) and track for department signatures+ Performs basic calculations to increase pricing year over year for Established Pricing. If pricing has not been established, works with Program Manager to obtain pricing.+ On average, s/he works on more complicated tasks than a Maintenance Contract Administration (I), as determined by the ManagerSUPERVISION REQUIRED The Maintenance Contract Administration Specialist (II) works under the moderate supervision of Contract Administration Manager, on all assigned tasks. SUPERVISORY RESPONSIBILITIES The person in this position does not supervise other employees.SKILLS AND QUALIFICATIONS+ Must have an Associated Degree in Accounting or Business Administration or two years of maintenance contract experience+ Must have a minimum of three years' coursework or experience in a clerical, procurement specialist or contract administration position + Must demonstrate an intermediate knowledge of all processes, procedures and goals+ Must have experience managing a contract database + Must have excellent computer skills using Microsoft Office applications+ Must be proficient with Service call tracking system/database+ Must be able to gain basic knowledge of Company technologies and products+ Must demonstrate exceptional verbal and written communication skills in order to interact with customers regarding all aspects of support contracts and with all management levels in the Company regarding issues, concerns and corrective action plans to Management Team+ Must have good interpersonal skills with the ability to build relationships and interact with all levels across the organization+ Must be customer oriented and provide the highest level of Customer Service+ Must have creativity and good problem-solving skills + Must have strong organizational and planning skills in order to prioritize workload in order to handle multiple projects simultaneously+ Must be detailed-oriented and able to work under constant deadlines, with a strong service-focus+ Must be able to work well under pressurePHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe employee will work in an office environment during regular hours. While performing the responsibilities of the job, the employee is required to sit for prolonged periods of time and use his/her hands and fingers while typing. Vision abilities required by this job include close vision to the screen. The employee must be able to focus, analyze and assess information. Requisition ID: 2021-3955 External Company URL: https://www.idemia.com Street: 5515 E La Palma Ave Telecommute: No Security Access Level: Access 3: Eligible to work in the U.S Work Schedule: Shift 1

Keywords: IDEMIA North America, Anaheim , Contracts Renewal Specialist, Other , Anaheim, California

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