Lobby Ambassador - Anaheim Marriott (21137702)
Company: Marriott International, Inc.
Posted on: January 15, 2022
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At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Anaheim Marriott located at 700 W. Convention Way, Garden Grove,
CA, 92802 is hiring a Lobby Ambassador.
Engage hotel guests to enhance the service experience through
activation of all outlet services within the lobby area (e.g.,
Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
Respond to guest requests for special arrangements or services
(e.g., transportation, reservations, dry cleaning) by making
arrangements or identifying appropriate providers. Respond to
special requests from guests with unique needs and follow up to
ensure satisfaction. Gather, summarize, and provide local area
knowledge to inform guests about the property and the surrounding
area amenities, including special events and local activities.
Contact appropriate individual or department (e.g., Bellperson,
Housekeeping, Food & Beverage Server) as necessary to resolve guest
call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.
Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
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Additional Location(s): Long Beach, California; Riverside,
California; Santa Ana, California; Irvine, California; Fullerton,
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Anaheim , Lobby Ambassador - Anaheim Marriott (21137702), Other , Anaheim, California
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