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Bilingual Wraparound Program Supervisor (Anaheim)

Company: South Coast Community Services
Location: Anaheim
Posted on: May 4, 2022

Job Description:

Job Description Do you have a passion for making a difference in people's lives? If so, we would love to have you as part of the growing SCCS team For more than 30 years, SCCS has provided care, counseling, coaching, and essential mental health services for children, teen, young adults, and their families. As specialists in the field of mental health, SCCS employees possess diverse professional skills equipping us as a team to treat each client's unique needs. South Coast Community Services has a Bilingual Program Supervisor position available in our OC Wraparound program . You will provide effective program and administrative supervision, training, and support to program staff in the Anaheim area. As a Program Supervisor , you will be responsible for the management of the Program's operation. You will provide effective program operation, supervision, training, and support to the program staff and ensure quality assurance for contract compliance. You will offer clinical and behavioral guidance and feedback for providers. You will also track program progress, and audit services, and attend stakeholder meetings. You will be responsible for the program's completion of all related documentation and provide practical training to staff to ensure productivity, timeliness of documentation, and correct charting. In addition, you will engage community partners to build collaborative professional relationships. Highlights: This position is it is a great "stepping stone" management position and does not require full licensure (eligible as a pre-licensed staff but will require clinical supervision from our QA Department if pre-licensed) Manage/Supervise paraprofessionals Continued use of clinical skills in completing assessments and treatment plans Great for a clinician who is "burnt out" on therapy, but wants to continue providing mental health services in a leadership capacity Opportunity to learn/develop a new skillset A lot of room for creativity and professional development KNOWLEDGE, SKILLS & ABILITIES: Must be proficient in Microsoft Word, Excel, Outlook, and QuickBooks. Must be able to communicate clearly, both verbally and in writing. Must be able to author and produce their own emails, letters, reports, and other documents in a professional manner. That is, documents and correspondence should be relatively free of grammar and spelling errors. Ability to interact professionally and effectively with all levels of employees within the organization, including peers, co-workers, and supervisors. Must be detail-oriented and have the ability to complete documentation in a timely manner. Excellent time management, organizational, and follow-through skills. Ability to appear to work every day and on time. Must have reliable transportation as travel up to 2 hours between office locations and within the community is required. Ability to follow directions from a supervisor. Ability to understand and follow posted, printed, and/or electronic work rules and procedures. Ability to accept constructive criticism in a respectful, open, and interactive manner. Experience working with people over the phone. Must have the ability to perform efficiently and effectively with multiple interruptions. JOB DUTIES & RESPONSIBILITIES: Maintain a staffing schedule ensuring that no more than ten (10) FTE Wraparound OC staff, Care Coordinators, Parent Partners, and Youth Partners, are under direct his/her supervision at any time. Maintain cooperative and effective working relationships with her/his staff in order to provide maximum support to Participants and families. Attend a minimum of one (1) Wraparound OC meeting per month held by SSA or designee. Attend monthly WRIT and POC presentations. Inform the County of an emergency or critical incident involving the Participant and submit the necessary paperwork. Ensure that all documents and procedural forms are signed and submitted to WRIT within designated time frames. Ensure accuracy and timeliness of POC and all other documents requiring Wraparound Supervisor's signature and/or approval. Notify the County of changes in Family Team composition, through the update of the Phase and Progress Report. Maintain accountability for all Wraparound Policies and Procedures as provided by WOG or WRIT. Provide orientation and training in Wraparound OC to all new Care Coordinators, Parent Partners, and Youth Partners. Monitor service utilization, review monthly reports and POCs/ Prevention and Safety Plans and provide feedback to Care Coordinators. Monitor Flex Fund expenditures, MIDS entries, and reports for accuracy. Monitor situation(s) in which Participant(s) may be at-risk of placement disruption and ensure timely submission of COR. Monitor and report to County all Care Coordinator, Parent Partner, and Youth Partner activities if called to testify in Juvenile Court and/or if Wraparound OC records are subpoenaed. Conduct regular meetings with Care Coordinators, Parent Partners, and Youth Partners to share information regarding Wraparound issues and the status of involvement with individual families, including a minimum of one (1) hour per week of individual supervision, and regular team group supervision. Individual supervision shall include ongoing feedback and support regarding each Care Coordinator's, Parent Partner's, and Youth Partner's strengths as well as areas requiring improvement. Provide Care Coordinators, Parent Partners, and Youth Partners with tools to maximize safety; i.e., cell phones/pagers, training on community safety, and remain receptive to Care Coordinators, Parent Partners, and Youth Partners' needs concerning community safety. Be available to provide clarification, direction, support, and emergency crisis management to Provider's direct service staff twenty-four (24) hours a day, seven (7) seven days a week, including holidays, utilizing an on-call system after normal direct service hours. Participate in mandatory training and ensure that Care Coordinators, Parent Partners, and Youth Partners also participate in mandatory training as determined by County. Provide coverage for Care Coordinators, Parent Partners, and Youth Partners, as needed. Attend one (1) Participant and Family Team meeting per Care Coordinator per month and utilize Team Observation Form, or similar tool, to ensure fidelity to the Wraparound process and to provide staff with behavioral feedback. Assist Care Coordinators, Parent Partners, and Youth Partners in empowering Family Teams; i.e., building on strengths, meeting needs, and utilizing community resources. Conduct meetings, including ETMs, with Family Team members to solve challenging issues, as needed. Provide Care Coordinators, Parent Partners, and Youth Partners with ongoing assistance to work through crisis situations as well as day-to-day troubleshooting. Review all Participant cases pending a conclusion with the Care Coordinator assigned to the case, and ensure adequate transition planning. Conduct regular performance evaluations for staff assigned for supervision. Ensure boundaries are established and maintained between staff and Participants and/or Participants' families. Review and approve requests for Flex Fund expenditures, as indicated on the POC and Family Budget. Review and verify Flex Fund usage procedures are in compliance with Provider established fiscal strategies. Review Wraparound and Medi-Cal case notes for families served by Care Coordinators under supervision. Review all documentation prepared by Care Coordinators, Parent Partners, and Youth Partners under supervision, for services provided by Wraparound and Medi-Cal. Review program documentation to ensure accuracy and fidelity to the Wraparound process. Participate in a minimum of six (6) "Professional Growth for Wraparound Supervisors" training each year, as offered by County. Adhere to the Code of Conduct as required by Provider and County. In the absence of the Program Director, the OCW Supervisor must be readily available on a temporary basis, to take on the leadership role provided that he or she is licensed and has been directly supervising a team of staff for at least a year. Performs other related duties as required and assigned. Requirements: --- Master's degree in social work, psychology, nursing, occupational therapy, or a related field from an accredited college or university. --- LCSW/MFT/LP and must be BBS registered (Associate Licensed is OK) --- Experience working with children and/or schools preferred. --- Minimum one-year supervisory experience preferred. --- One (1) year of experience in human services, preferably case management. --- One (1) year of experience in care coordination or similar experience. --- One (1) year of experience working with the target population. --- Valid CA driver's license and proof of automobile insurance. --- Completion of CPR/First Aid certification within the first thirty (30) days of employment. --- Spanish speaking is required. Looking to make a difference? --- Please apply Company Description Founded in 1984, South Coast Community Services (SCCS) set out to take a leadership role in filling a critical role in the safety net of our communities. SCCS saw a significant and under-met need to provide shelter, care, therapy, and essential support services for those who are too often left behind: abused, neglected, and underprivileged children and youth. Over the intervening 30 years, SCCS has grown and expanded to provide a wide variety of services in homes, in clinics, and in community settings to people from all walks of life who "sometimes need a little help". ------SCCS is an Equal Opportunity Employer. For general information or questions on how to apply, please call us at 877-527-7227.

Keywords: South Coast Community Services, Anaheim , Bilingual Wraparound Program Supervisor (Anaheim), Other , Anaheim, California

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