Overnight Public Space Attendant
Company: Radisson Blu Anaheim
Location: Anaheim
Posted on: May 10, 2022
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Job Description:
Stylish and sophisticated, the Radisson Blu Anaheim.
Upper-upscale hospitality. Stunning world class design and
service.
Key Responsibilities
Creates guest satisfaction and exceeds expectations by providing
the service brand behavior and genuine hospitality:
-Maintain high standards of cleanliness and presentation in all
back-of-house areas and front-of-house areas.
-Service all guest public restrooms and public areas, in line with
company policy and standards.
-Maintain hotel lobbies, elevators, and guest areas by vacuuming,
spot cleaning and reporting any damaged areas.
-Remove all trash and refresh trash bags as needed throughout the
back-of-house and front-of-the-house areas.
-Clean, refresh, and restock employee rest rooms and back-of-house
hallways.
-Provide information and service to guests, on request, while
exhibiting a friendly behavior.
-Maintain the back-of-house elevators clean and free of debris.
-Report any maintenance issues immediately to manager, including
all furniture, fittings and equipment.
-Complete all daily tasks, such as dusting, vacuuming or other
tasks assigned by leadership.
-Store and maintain paper products in line with housekeeping PAR
levels and complete the required documentation.
-Fulfill all reasonable requests from guests, to ensure their
comfort, satisfaction and safety.
-Assist Office Coordinator during peak times and assign uniforms
when requested.
-Report any security issues to line manager.
-Provides assistance to Room Attendants and Housepersons when
needed.
-Follows all safety regulations when handling cleaning supplies or
bodily fluids as outlined during company trainings.
Works as a Team member to maintain pleasant work environment:
-Maintain a positive inter-departmental relationship through the
hotel and with outside vendors.
-Follows the company's Attendance Policy.
-Reports to work dressed according to the company's Grooming
Standards.
Creates 100% guest satisfaction by providing the Radisson Blu
experience through performance that demonstrates the standards of,
genuine hospitality and exceeding guest expectations:
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service.
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems.
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing
basis.
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment as to when it is appropriate
to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100%
Guest Satisfaction and genuine hospitality to our Guests.
Requirements/Skills
-Minimum of one year hospitality experience in housekeeping;
-Strong verbal and interpersonal skills;
-Works well independently or as part of a team;
-Strong attention to detail, organized, multitask, and time
management skills a must;
-Commitment to exceptional guest service;
-A positive attitude;
-Adhere to the policies and procedures of the hotel.
Physical Demands
-Perform repetitive hand and arm movements;
-Ability to lift, pull, push up to 50 pounds;
-Must be able to squat, bend, kneel and twist;
-Ability to stand for long periods of time;
-Occasional lifting of more than 50 pounds.
Keywords: Radisson Blu Anaheim, Anaheim , Overnight Public Space Attendant, Other , Anaheim, California
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