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Breakfast Supervisor

Company: Hampton Inn & Suites - Anaheim
Location: Anaheim
Posted on: May 13, 2022

Job Description:

Pay range ($16-$17 per hour) depending

The purpose of the BREAKFAST SUPERVISOR is to organize and lead breakfast attendants, connect with guests at breakfast, ensuring high guest satisfaction and provide service recovery when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


-To provide above and beyond experience by making sure each table is greeted and visited by breakfast attendants and yourself. Communication with all of our guests is required.
-Ensure guests are satisfied with the food and service. Follow proper service recovery when issues/complaints arise.
-Observe and follow up with breakfast attendants on providing proper service recovery when needed.
-Insure breakfast buffet and the kitchen line is set up correctly and on time. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.
-Maintain a high standard of personal appearance / compliance with the dress code for restaurant supervision/management
-Train new breakfast attendants.
-Ensure all side work completed by the breakfast attendants on a daily basis, including cleaning: tables, table legs, booths, chairs, walls, ledges and mirrors.
-Ensure glassware and silverware is polished.
-Ensure Salt Scores in all breakfast categories maintain 5 points above brand standard.
-Set up tables for lunch service daily.
-Implement valid improvement ideas/tactics in every aspect of the restaurant / hotel thru suggestions/ideas.
-Regularly communicates and converses with all guests as well as communicate all service recovery with the MOD.
-Prepares food and beverage according to recipe.
-Fully understands and complies with all food safety requirements.
-Efficiently replenishes buffet with food, beverages and/or supplies as needed.
-Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
-Properly disposes of used plates, utensils, napkins and/or cups as necessary.
-May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
-Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific time.

Associate demonstratesexcellent CUSTOMER SERVICE SKILLS


-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality service to both internal and external customers.
-Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

-Asks for and offers help when needed.
-Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

-Takes responsibility for own actions.
-Performs work with little or no supervision; works independently.
-Can be relied upon regarding task completion and follow up.

Keywords: Hampton Inn & Suites - Anaheim, Anaheim , Breakfast Supervisor, Other , Anaheim, California

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