Service Desk Specialist
Company: Calance
Location: Anaheim
Posted on: May 13, 2022
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Job Description:
Service Desk Specialist
This position is responsible for ensuring accurate and timely
technology support and problem resolution to internal and external
customers.
Tier 1 Software Support
Tier 1 Hardware Support
Responsibilities
Responsible for producing high quality work during normal business
hours; respond to voicemails within specified time frame.
Resolves everyday service requests relating to PC, server, and
network hardware and software problems and malfunctions.
Resolves complex and everyday service requests relating to PC,
server, and network hardware and software problems and
malfunctions.
Responsible to report all work completed in Service Desk.
Responsible to follow all documentation, policies, process and
procedures as laid out by the Manager.
To effectively execute on standard requests for Support Tickets
relating to Desktop and Laptop Hardware and Software.
To effectively troubleshoot hardware and software issues and triage
incidents appropriately.
Work effectively with other employees and departments throughout
company to assist in delivering quality service.
Assist in identifying process and procedure improvements.
Continuously strive to improve client service support; identify
opportunities, and recommend solutions for improving service
efficiency and effectiveness.
Gather and record information to escalate to next tier
associate.
Skills and Knowledge
Good written and oral communication skills.
Good troubleshooting skills.
Knowledge of Windows Operating Systems including Windows Operating
Systems including Windows XP, Windows 7, and Windows 10.
Knowledge of Office Suite of Products, primary focus on Outlook,
Excel and Word.
Knowledge of Active Directory Management Tools.
Ability to work with minimal supervision in a team environment.
Project a professional, positive manner in person, on the phone and
via email.
Ability to establish and maintain a high level of customer trust
and contribute to team's knowledge of customer's business
needs.
Other duties as assigned by Manager.
Education/Experience
Bachelor's degree desirable or equivalent work experience
1-2 years of experience in an IT support or technical environment
with significant PC or client/server platform experience.
A+ Certification
Windows 10
Keywords: Calance, Anaheim , Service Desk Specialist, Other , Anaheim, California
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