Customer Service Rep
Company: Mohawk Industries, Inc.
Posted on: June 15, 2022
Join the largest manufacturer of tile and natural stone in the
United States and watch your career stand out with Dal-Tile, a
subsidiary of Mohawk Industries. Our close-knit team of dedicated
professionals has made us the success we are today. In exchange for
their hard work, we support our people with a family-friendly work
environment, a commitment to promoting from within, unique benefits
that go beyond just medical and dental, and a belief that every
employee deserves a productive life outside of work. If this sounds
outstanding to you, take the first step forward and explore a
career with Dal-Tile. Dal-Tile is currently seeking an exceptional
Customer Service Representative to join our TEAM! As the Customer
Service Representative, we need someone who is ready to provide a
variety of support such as servicing walk-in customers, answering
customer inquiries, provide samples and complete sales
transactions. Primary Objective To ensure effective and efficient
coordination between the Company and its customers with a high
level of service and support. Process sales orders and resolve
customer product or service issues. Major Function and Scope
- Provides customer account management which may include, but is
not limited to, order entry, order inquiry, product information,
order status, pricing, stock check and transportation management in
a call center environment.
- Provides customer service for a high volume of inbound calls
using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes and
preparation of reports.
- Interfaces with various groups including, but not limited to,
internal teams and SSCs, to address customer inquiries and order
issues from order entry to order delivery.
- Responds to customer needs.
- Participates in special projects and performs additional duties
as required. Experience and Knowledge Required High School Diploma
or GED equivalency required. 1 or more years call center or
customer service experience. Focus on customer account management
preferred. Prior textile industry knowledge is preferred. We offer
competitive salary and a comprehensive benefits package, career
opportunities, and an environment of creativity and growth. -
Examples include: - Company Match on 401k, -Employee Purchase
Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter
of our U.S. military, veterans and their families - Thank You for
Your Service! Active military, transitioning service members and
veterans are strongly encouraged to apply. Mohawk Industries, Inc.
is an Equal Opportunity Employer including disability/veteran
committed to an inclusive workplace and a proud Drugs Don't Work
Keywords: Mohawk Industries, Inc., Anaheim , Customer Service Rep, Other , Anaheim, California
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