Floor Staff
Company: Regal
Location: Anaheim
Posted on: June 24, 2022
|
|
Job Description:
Summary: Floor Staff team members are classified based on
individual theatre needs, and/or employee availability, as either
variable hour, part-time fixed, part-time regular or full-time
hourly employees whose primary responsibility is ensuring our
guests receive exceptional service. Floor Staff may be scheduled to
work in the Box Office, Concession Stand, or as an Usher. Floor
Staff employees must act as a representative of Regal in a way that
is consistent with our mission statement and policies;
includingRegular and consistent attendanceHandling of emergency
situations when called upon to do soGeneral cleaning duties;
andCompliance with our company dress code.Essential Duties and
Responsibilities for each position include, but are not limited to,
the following:Box Office Operating POS system, including the proper
handling of and responsibility for accuracy of cash drawer, credit
cards, travelers' checks, gift cards and redeemed discount tickets,
passes and couponsUp selling/suggestive selling of Premium Viewing
Experience (3D, RPX, IMAX).Promoting the Regal Crown Club
programEnsuring tickets are sold in accordance with the MPAA rating
system and company policyResponding to phone calls and questions
from guests in a manner that is consistent with our guest service
philosophyConcession Operating POS system, including the proper
handling of and responsibility for accuracy of cash drawer, credit
cards, travelers' checks, gift cards and redeemed coupons as well
as concession stock inventory.Promoting the Regal Crown Club
programOperating, preparing and cleaning of all concession related
equipmentUp selling/Suggestive sellingComplying with all local,
state and federal food safety laws.Abide by all federal and state
laws with regards to breaks and/or meal periods.Ensure required
alcohol certification and training are current where applicable.If
the theatre sells alcohol and your assigned duties will include the
selling/serving of alcohol, you must be of legal age to sell or
serve alcohol according to state or local laws.Required to read and
understand training materials that will cover subjects such as
sexual harassment and discrimination.Usher Tearing tickets,
collecting and depositing appropriate stub, and directing patrons
to their auditoriums.Inspecting backpacks and packages when
applicable.Managing crowd control and assisting guests in finding
seats in auditoriums when necessaryEnforcement of MPAA rating
systemConducting in theatre inspections to monitor picture and
sound quality, watch for film and content theft, and help maintain
a safe quality environment within the auditoriumsReporting to the
management any problems, discrepancies or unusual situations that
arise at the theatre.Perform in-auditorium concession auxiliary
sales as directed by managementCleaning auditoriums at the end of
scheduled shows and maintaining clean restrooms, lobby area,
hallways and other areas outside of the auditoriumMonitoring the
cleanliness and operation of theatre vending equipmentAssisting
with all opening and closing duties as assigned by
managementQualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education/Experience:Completion
of cast certification program as a cast member and as box office
cashier or progress towards completion required.If the theatre
sells alcohol and your assigned duties will include the
selling/serving of alcohol, it is your responsibility to complete
any legally required state or local training and obtain the
required certificate. In addition, you must complete the Regal
Responsible Beverage Server training on Regal Online
University.Language Ability: Possess good public speaking, listen
effectively and respond clearly and directly.Math Ability: Perform
calculations with speed and accuracy and identify and correct
errors.Reasoning Ability: Identify problems, gather relevant data
and note possible causes of problems. Evaluate relevant
information, recognize alternatives and reach conclusions based on
evidence. Take action beyond what is necessarily called for.
Perform under pressure and/or opposition.Personal Skills: Possess
excellent communication skills with customers, co-workers and
management. Establish goals, budget time, and set priorities to
achieve desired objectives.Physical Demands: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job the employee is frequently
required to stand; walk; sit; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is
occasionally required to climb or balance and stoop, kneel, crouch,
or crawl. The employee may occasionally be required to lift up to
60 pounds. The vision requirements include: close vision, distance
vision, peripheral vision, depth perception and ability to adjust
focus.
Keywords: Regal, Anaheim , Floor Staff, Other , Anaheim, California
Click
here to apply!
|