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Lead IT Support Specialist

Company: Econolite
Location: Anaheim
Posted on: August 1, 2022

Job Description:

Econolite - is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.
Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.
IT Support Specialist's work in a team environment and are responsible for providing support to Econolite users throughout the enterprise. This role requires familiarity with IT processes and procedures; applying proven communication, analytical, and problem-solving skills to ensure end user satisfaction with both corporate and project related issues; along with the ability to work both directly and indirectly with end users addressing IT based obstacles with hardware and software that impede them from completing their tasks. This is accomplished through providing primary line support, problem tracking, diagnosis, replication, resolution, escalation, and system / application support documentation development.
DUTIES:

  • Oversee design, configuration, build, and documentation of systems for purchase to be used by end-users.
  • Address, document, resolve, and escalate (as needed) all actions and solutions within service desk tickets and update the technical details within operational procedures as appropriate.
  • Serve as the primary point of contact for the helpdesk, providing both telephone and desk-side primary support for desktops, laptops, software, Microsoft Office, Windows Operating systems, cell and smart phones, and telecommunications.
  • Oversee creation and maintenance of support documentation and document operational processes as related to the operations of Support Service team.
  • Train employees on the proper use of hardware software network services, and technical concepts.
  • Oversee IT procurement process and manage inventory of workstations computer equipment components, and software; including decommissioning of obsolete equipment and software.
  • Manage and maintain Support Services ticketing system; responsible for assigning tickets to the team and general follow-up with all IT staff making sure they are addressing their tickets in a timely manner.
  • Setup, configure, and troubleshoot move/add/changes within phone system for end user extensions.
  • Assist the Senior IT Support Specialist in administration and maintaining implemented anti-virus solution domain wide, including troubleshooting and removal of viruses and spyware from individual systems.
  • Works independently with no immediate supervision and provides proactive interaction with Manager regarding status updates.
  • Undertake other special projects as assigned by Management to improve administration of the technology infrastructure.
    QUALIFICATIONS:
    • Associate's Degree preferred but not mandatory
    • 8+ years of experience in a corporate IT organization
    • Understanding of advanced IT concepts, practices, and procedures
    • Customer service orientation with a high sense of urgency in solving customer issues
    • Understanding of wireless technologies and deployment
    • Familiarity with Microsoft Office products
    • PC and printer hardware knowledge
    • Strong organizational, planning, problem solving and interpersonal skills
    • Extremely strong oral communication skills
    • Must be able to lift typical desktop computers (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
    • Ability to work in a 24x7 support mode; after hours / weekend work (as required), though significant overtime is not regular feature of this position.
      DISCLAIMERThe above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.An Equal Opportunity Employer - Non-Smoking Facility

Keywords: Econolite, Anaheim , Lead IT Support Specialist, Other , Anaheim, California

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