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Mortgage Closing Supervisor

Company: Wescom Central Credit Union
Location: Anaheim
Posted on: September 23, 2022

Job Description:


The Mortgage Closing Supervisor is responsible for engaging a high performing, talented, and diverse workforce to enable numerous functional group efficiencies, service excellence, credit effectiveness, and a positive Member experience. The position is expected to lead and inspire the Mortgage Closing Department , a multi-faceted team that is responsible for several areas of responsibility, including the TRID/RESPA regulation and closing disclosure (CD), legal closing documents, legal collateral documentation, loan funding including wire distribution and balancing, GL reconciliation, loan delivery to the secondary markets, appropriate loan assignment preparation and recording, ability to address loan audits, exams and Quality Control matters, trailing document tracking and monitoring, maintain working relations with third parties, knowledge in all Federal, State and Investor laws and/or regulations and oversee two lending channels; the Wescom Retail Channel and the CMD Partner Channel.

The Closing Supervisor carries a high level of responsibility by assisting staff with the compliance risks associated with the funding of first mortgage loans, along with the ability to handle large volumes of data in different closing statuses, meeting multiple regulatory deadlines while working in a fast-paced environment.

The Closing Supervisor must develop and strengthen relationships within all company channels, define and implement plans to achieve production and service goals and must maintain an exemplary member service oriented attitude with the ability to work effectively in a Team environment. Must maintain a professional demeanor and decorum while addressing and resolving unanticipated emergent situations.


Closing/Funding/Delivery/Post-Closing Management

Responsible for handling the various needs of two lending channels. The Wescom Retail Channel adheres to company policy and procedure. The CMD Partner Channel consists of 30+ partners and includes numerous and various needs and procedures. Responsible for supervising mortgage lending general ledgers are reviewed and reconciled daily and monthly. Assist other departments in reviewing and reconciling general ledgers daily and/or monthly.

Responsible to manage and supervise reconciling PCARD Concur expenses monthly.

Responsible to manage MERS account to ensure appropriate compliance.

Responsible for overseeing the CMD Partner Channel Trust account for appropriate monitoring and reconciliation on a daily and monthly basis.

Oversees the Mortgage Lending fixed asset inventory quarterly assessment.

Responsible for the efficient management of high-volume workflow for the assigned pipeline to ensure tasks are being completed, daily volume is completed, balancing work load (load leveling) when necessary.

Collaborate with other Managers and Supervisors to ensure common goals are reached and conflicts resolved collectively and expeditiously.

Provide clear and prompt communication on credit related policies and procedures, requirements and performance expectations thru routine group and/or individual meetings with staff.

Provide a second, more senior level review, for staff. Perform random file reviews to ensure loans are being closed, funded, and delivered within guidelines.

Ensure loans are closed/funded in compliance with the Underwriter's approval guidelines as well as all state and federal regulations.

Interact daily with the Managers, Supervisors, and Mortgage Loan Officers (MLOs) to provide support in answering questions, resolving problems, and assisting as needed in closing loans.

Interact daily with Managers, Supervisors, and Mortgage Loan Officers (MLOs) and staff of partner credit unions to provide support in answering questions, resolving problems, and assisting as needed in closing loans.

Be the Subject Matter Expert (SME) for all departmental procedures, functions, and credit issues.

Be the Subject Matter Expert (SME) for post-closing and secondary market issues.

Monitor all departmental processes, procedures, and output to guarantee exceptional member service.

Maintain data integrity and security of confidential employee loans and high profile loans.

Maintain loan quality assurance/quality control.

Act as a backup and/or otherwise assist the Loan Delivery Manager.

Supervise staff to ensure Member service levels and goals are met.

Actively participate in recruiting, interviewing, and hiring of staff.

Ensures that critical dates are met on all loans, anticipate issues before they become problems and take proactive action quickly and when needed. Own the problem and resolve it.

Actively assist staff with timely problem resolutions to ensure all demands with regard to rate lock expirations, purchase contract contingencies and closing dates are met. Ensure funded loans are delivered into the secondary market, e.g., FannieMae, private investors, etc. consistent with delivery commitments to avoid penalties for non-compliance.

Responsible for the direct oversight of mortgage loan closing, funding, and delivery staff's performance and adherence to all applicable rules and regulations governing the mortgage loan process, including investor guidelines. Provides mentoring, coaching and counseling as appropriate to develop staff. May assist with progressive disciplining of staff up to and including termination.

Supports administration of the real estate budget and ensures expense control in all areas including salaries and overtime.

May participate on project teams at the department/organization level.

Develops, recommends, and implements changes to improve Member service levels, production processes, system performance, and quality of product to meet changing demands and performance metrics.

Maintains a dynamic and cooperative relationship with other Managers and Supervisors to develop and maintain smooth operational transitions.

As necessary, assist the Mortgage Loan Closing area to ensure timelines and goals are met.

Consistently demonstrates an exceptional service philosophy in all interactions with Members, prospective Members, and all third-party relationships (credit unions, realtors, title companies, property appraisers, etc.).

Ensures that the physical environment is maintained according to Wescom's standards and that staff appearance reflects the desired level of professionalism.

Performs other related duties as assigned or requested.


High school diploma required. B.A/B.S. degree in related field preferred.

Minimum three (3) years of mortgage lending, closing and funding experience preferred.

Prior experience with managing staff highly desirable.

Notary Public in and for the State of California desirable.

Ability to think critically and exercise sound judgment, including the ability to evaluate facts and data to draw conclusions, and determine the downstream impact of decisions and associated risks.

Ability to handle multiple tasks simultaneously with a high level of accuracy and attention to detail.

Ability to work in a fluid environment and be held to meet minimum production standards for self and staff.

Knowledge of Credit Union operations and ability to integrate and communicate critical information to members, vendors, and other team members.

Must have excellent written and verbal communication skills.

Demonstrated interpersonal skills necessary to manage and motivate a group of people.

Thorough knowledge of residential mortgage lending products and procedures.

Proven knowledge of compliance and disclosure requirements, including RESPA 2010 (TRID) and HMDA.

Proven knowledge of loan closing responsibilities, including knowledge of Dry (Escrow) states and Wet (Non-Escrow) states.

In-depth knowledge of CFPB requirements as well as other state and federal regulations related to the mortgage loan closing/funding process.

Strong knowledge of the loan delivery process to designated investors, for example FNMA/FHLMC, FHA, and VA.

Excellent analytical skills; accuracy, consistency, and completeness is critical.

High integrity and outstanding work ethic required.


Proficiency in Accenture Mortgage Cadence (Prime Alliance), Symitar, and FICS systems preferred. Strong computer skills, proficient with Microsoft Applications (Word, Excel, Outlook). Must be sufficiently proficient with Microsoft Excel to assist with spreadsheets, pivot tables, including creating same utilizing raw data and information.

Proficient with Desktop Underwriter.


Ability to add, subtract, multiply and divide in all units of measure, using while numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.


The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

Keywords: Wescom Central Credit Union, Anaheim , Mortgage Closing Supervisor, Other , Anaheim, California

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