Mortgage Closing Supervisor
Company: Wescom Central Credit Union
Posted on: September 23, 2022
The Mortgage Closing Supervisor is responsible for engaging a high
performing, talented, and diverse workforce to enable numerous
functional group efficiencies, service excellence, credit
effectiveness, and a positive Member experience. The position is
expected to lead and inspire the Mortgage Closing Department , a
multi-faceted team that is responsible for several areas of
responsibility, including the TRID/RESPA regulation and closing
disclosure (CD), legal closing documents, legal collateral
documentation, loan funding including wire distribution and
balancing, GL reconciliation, loan delivery to the secondary
markets, appropriate loan assignment preparation and recording,
ability to address loan audits, exams and Quality Control matters,
trailing document tracking and monitoring, maintain working
relations with third parties, knowledge in all Federal, State and
Investor laws and/or regulations and oversee two lending channels;
the Wescom Retail Channel and the CMD Partner Channel.
The Closing Supervisor carries a high level of responsibility by
assisting staff with the compliance risks associated with the
funding of first mortgage loans, along with the ability to handle
large volumes of data in different closing statuses, meeting
multiple regulatory deadlines while working in a fast-paced
The Closing Supervisor must develop and strengthen relationships
within all company channels, define and implement plans to achieve
production and service goals and must maintain an exemplary member
service oriented attitude with the ability to work effectively in a
Team environment. Must maintain a professional demeanor and decorum
while addressing and resolving unanticipated emergent
ESSENTIAL POSITION FUNCTIONS:
Responsible for handling the various needs of two lending channels.
The Wescom Retail Channel adheres to company policy and procedure.
The CMD Partner Channel consists of 30+ partners and includes
numerous and various needs and procedures. Responsible for
supervising mortgage lending general ledgers are reviewed and
reconciled daily and monthly. Assist other departments in reviewing
and reconciling general ledgers daily and/or monthly.
Responsible to manage and supervise reconciling PCARD Concur
Responsible to manage MERS account to ensure appropriate
Responsible for overseeing the CMD Partner Channel Trust account
for appropriate monitoring and reconciliation on a daily and
Oversees the Mortgage Lending fixed asset inventory quarterly
Responsible for the efficient management of high-volume workflow
for the assigned pipeline to ensure tasks are being completed,
daily volume is completed, balancing work load (load leveling) when
Collaborate with other Managers and Supervisors to ensure common
goals are reached and conflicts resolved collectively and
Provide clear and prompt communication on credit related policies
and procedures, requirements and performance expectations thru
routine group and/or individual meetings with staff.
Provide a second, more senior level review, for staff. Perform
random file reviews to ensure loans are being closed, funded, and
delivered within guidelines.
Ensure loans are closed/funded in compliance with the Underwriter's
approval guidelines as well as all state and federal
Interact daily with the Managers, Supervisors, and Mortgage Loan
Officers (MLOs) to provide support in answering questions,
resolving problems, and assisting as needed in closing loans.
Interact daily with Managers, Supervisors, and Mortgage Loan
Officers (MLOs) and staff of partner credit unions to provide
support in answering questions, resolving problems, and assisting
as needed in closing loans.
Be the Subject Matter Expert (SME) for all departmental procedures,
functions, and credit issues.
Be the Subject Matter Expert (SME) for post-closing and secondary
Monitor all departmental processes, procedures, and output to
guarantee exceptional member service.
Maintain data integrity and security of confidential employee loans
and high profile loans.
Maintain loan quality assurance/quality control.
Act as a backup and/or otherwise assist the Loan Delivery
Supervise staff to ensure Member service levels and goals are
Actively participate in recruiting, interviewing, and hiring of
Ensures that critical dates are met on all loans, anticipate issues
before they become problems and take proactive action quickly and
when needed. Own the problem and resolve it.
Actively assist staff with timely problem resolutions to ensure all
demands with regard to rate lock expirations, purchase contract
contingencies and closing dates are met. Ensure funded loans are
delivered into the secondary market, e.g., FannieMae, private
investors, etc. consistent with delivery commitments to avoid
penalties for non-compliance.
Responsible for the direct oversight of mortgage loan closing,
funding, and delivery staff's performance and adherence to all
applicable rules and regulations governing the mortgage loan
process, including investor guidelines. Provides mentoring,
coaching and counseling as appropriate to develop staff. May assist
with progressive disciplining of staff up to and including
Supports administration of the real estate budget and ensures
expense control in all areas including salaries and overtime.
May participate on project teams at the department/organization
Develops, recommends, and implements changes to improve Member
service levels, production processes, system performance, and
quality of product to meet changing demands and performance
Maintains a dynamic and cooperative relationship with other
Managers and Supervisors to develop and maintain smooth operational
As necessary, assist the Mortgage Loan Closing area to ensure
timelines and goals are met.
Consistently demonstrates an exceptional service philosophy in all
interactions with Members, prospective Members, and all third-party
relationships (credit unions, realtors, title companies, property
Ensures that the physical environment is maintained according to
Wescom's standards and that staff appearance reflects the desired
level of professionalism.
Performs other related duties as assigned or requested.
EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
High school diploma required. B.A/B.S. degree in related field
Minimum three (3) years of mortgage lending, closing and funding
Prior experience with managing staff highly desirable.
Notary Public in and for the State of California desirable.
Ability to think critically and exercise sound judgment, including
the ability to evaluate facts and data to draw conclusions, and
determine the downstream impact of decisions and associated
Ability to handle multiple tasks simultaneously with a high level
of accuracy and attention to detail.
Ability to work in a fluid environment and be held to meet minimum
production standards for self and staff.
Knowledge of Credit Union operations and ability to integrate and
communicate critical information to members, vendors, and other
Must have excellent written and verbal communication skills.
Demonstrated interpersonal skills necessary to manage and motivate
a group of people.
Thorough knowledge of residential mortgage lending products and
Proven knowledge of compliance and disclosure requirements,
including RESPA 2010 (TRID) and HMDA.
Proven knowledge of loan closing responsibilities, including
knowledge of Dry (Escrow) states and Wet (Non-Escrow) states.
In-depth knowledge of CFPB requirements as well as other state and
federal regulations related to the mortgage loan closing/funding
Strong knowledge of the loan delivery process to designated
investors, for example FNMA/FHLMC, FHA, and VA.
Excellent analytical skills; accuracy, consistency, and
completeness is critical.
High integrity and outstanding work ethic required.
Proficiency in Accenture Mortgage Cadence (Prime Alliance),
Symitar, and FICS systems preferred. Strong computer skills,
proficient with Microsoft Applications (Word, Excel, Outlook). Must
be sufficiently proficient with Microsoft Excel to assist with
spreadsheets, pivot tables, including creating same utilizing raw
data and information.
Proficient with Desktop Underwriter.
Ability to add, subtract, multiply and divide in all units of
measure, using while numbers, common fractions and decimals.
Ability to compute rates, ratios and percent and to draw and
interpret bar graphs.
The physical demand described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. While performing the duties of this job, the
employee is frequently required to stand; walk; sit; use hands to
finger, handle or feel; reach with hands and arms, climb or
balance, stoop kneel, crouch, crawl; talk or hear and taste or
smell. The employee must occasionally lift and/or move up to 20
pounds. Vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception
and ability to adjust focus.
The work environment characteristics described here are
representative of those an employee encounters while performing
functions of this job.
The noise level in the work environment is moderately quiet. It is
a non-smoking environment.
The above job requirements are representative of minimum levels of
knowledge, skills and abilities. The marginal functions have not
been included. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
This job description in no way implies that these are the only
duties to be performed. An employee will be required to follow any
other job-related instructions and duties as requested by the
supervisor and/or management.
Keywords: Wescom Central Credit Union, Anaheim , Mortgage Closing Supervisor, Other , Anaheim, California
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